Never got an email from Ford after ordering

[CaliMav]

Placed order at the dealership on 8/4 still haven't got any confirmation email from Ford, is this normal?

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[Rkbrumbelow]

Placed order at the dealership on 8/4 still haven't got any confirmation email from Ford, is this normal?

Some have said Ford is reporting not every or is getting emails confirming. Do you have an order number with a priority code of less than 20? If yes, you should be fine. Make sure you sign it and send in your ID if requested. If not, ask your dealer. If they do not provide one, you likely have no order.

 

[eRay]

Same thing happened to me. After two weeks with no email I went back to my dealer and had them put my email address on the order. Got a confirmation email immediately.

 

[Rkbrumbelow]

Same thing happened to me. After two weeks with no email I went back to my dealer and had them put my email address on the order. Got a confirmation email immediately.

That would definitely make a difference. Though some are simply not getting emails. (Have they checked their spam folder?)

 

[Down]

I ordered on 7/14 and on 8/12, I was scheduled for a 10/11 build date.
To this day, I still have not received an email from Ford though and I've heard several others with even weirder versions of the same story.

I know that I've had a pretty strong handle on Spam folders for decades now, so I know that's not my problem and would assume it's not the common root cause either. Luckily, as long as you have an order properly placed, it doesn't really matter. I'd reach out to your salesperson and ask them to provide you with a copy of the build sheet, so you have the order information and can reach out to Ford CS to verify order placement.

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