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Hello, this is my first time posting to this forum. I have had a '23 Maverick Hybrid Lariat for almost a year (Feb. '24). I have taken the vehicle to two separate Ford dealerships. One nearest my home and just recently, the one where I purchased the vehicle. The issue started sometime within the first two months after having purchased the vehicle. Every morning, the transmission would jerk or tug forward on a cold start at the first stop light about a block from home. Sometimes at the second. On April 30, 2024, with 2.5 K miles driving the vehicle, I took it to the Ford dealer nearest my home for diagnosis. Kearny Mesa Ford completed a PCM Update. The conclusion on my invoice states [they] "test drove the vehicle multiple times under conditions and at no time was concern present."
However, the problem persisted, and on November 11, 2024, the shop foreman road tested the vehicle with me on a cold start, but "we were unable to duplicate concern at this time."
However, the problem persisted, so on January 14, 2025, I took the vehicle to the Ken Grody Dealership were I had purchased it and explained the problem to the Sales Manager and the Service Manager. Again, a software update on PCM SOBDMC and the vehicle received a "Post road test pass."
The morning of January 15, 2025, I tested the vehicle and it passed, no jerking/tugging under the above-mentioned conditions.
However, this morning, January 16, 2025, I tested the vehicle and it did jerk/tug under the same conditions (cold start, break pedal depressed, at the first stop light.)
Concerns: I have read on the internet from other Maverick owners who share the same concerns with their vehicles. I also read that Ford is aware of this issue and that it is one that has to do with the "dampers" in the transmission. To repair the issue requires removal of the engine and transmission, a costly fix no doubt. One owner wrote that they were able to get Ford to do this repair on their vehicle, but also someone stated, there is no "guarantee" that the issue will not reappear in the future. Hmmm?
Furthermore, since November '24, I have received letters from two law firms stating the problems with these vehicles and offering to initiate Lemon Law litigation at no cost to me for a full refund. However, I would prefer to get a solution through the dealer. Also, back in November during my visit to Ford, I did run into a young man with a '23 Maverick who had experienced similar concerns, but when I asked him if he was doing anything about them, he said no and that he was just ignoring them. Maybe a typical response coming from a kid from his generation (he appeared to be in his early 20s and was definitely not sweating it). However, I am a late baby boomer ('61) and am concerned and cannot afford to ignore the concerns and be stuck with a lemon sometime down the road. Fortunately, I did purchase the extended warranty 84 months/75 K mi. and a maintenance package on the vehicle, so I am still covered over the next 6-year period or 67.5 K miles. I will say that I really like this vehicle a lot and would hope the concerns get resolved, but I am having my doubts and beginning to lose trust in the vehicle.
Question: Is anyone experiencing any similar concerns and/or have any suggestions? Thank you kindly!
However, the problem persisted, and on November 11, 2024, the shop foreman road tested the vehicle with me on a cold start, but "we were unable to duplicate concern at this time."
However, the problem persisted, so on January 14, 2025, I took the vehicle to the Ken Grody Dealership were I had purchased it and explained the problem to the Sales Manager and the Service Manager. Again, a software update on PCM SOBDMC and the vehicle received a "Post road test pass."
The morning of January 15, 2025, I tested the vehicle and it passed, no jerking/tugging under the above-mentioned conditions.
However, this morning, January 16, 2025, I tested the vehicle and it did jerk/tug under the same conditions (cold start, break pedal depressed, at the first stop light.)
Concerns: I have read on the internet from other Maverick owners who share the same concerns with their vehicles. I also read that Ford is aware of this issue and that it is one that has to do with the "dampers" in the transmission. To repair the issue requires removal of the engine and transmission, a costly fix no doubt. One owner wrote that they were able to get Ford to do this repair on their vehicle, but also someone stated, there is no "guarantee" that the issue will not reappear in the future. Hmmm?
Furthermore, since November '24, I have received letters from two law firms stating the problems with these vehicles and offering to initiate Lemon Law litigation at no cost to me for a full refund. However, I would prefer to get a solution through the dealer. Also, back in November during my visit to Ford, I did run into a young man with a '23 Maverick who had experienced similar concerns, but when I asked him if he was doing anything about them, he said no and that he was just ignoring them. Maybe a typical response coming from a kid from his generation (he appeared to be in his early 20s and was definitely not sweating it). However, I am a late baby boomer ('61) and am concerned and cannot afford to ignore the concerns and be stuck with a lemon sometime down the road. Fortunately, I did purchase the extended warranty 84 months/75 K mi. and a maintenance package on the vehicle, so I am still covered over the next 6-year period or 67.5 K miles. I will say that I really like this vehicle a lot and would hope the concerns get resolved, but I am having my doubts and beginning to lose trust in the vehicle.
Question: Is anyone experiencing any similar concerns and/or have any suggestions? Thank you kindly!
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