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I've been a long time defender of Long McArthur on the forum, and I have a lot of respect for @fordvideoguy and his contributions to this forum and the general "experience" that has been the Maverick and its ordering process.
I have a hybrid on order from Chapman - but that is neither here nor there. In December I ordered an XL EB from Long McArthur. I figured I could drive the XL until the hybrid arrived and get a feel for the Maverick in general and, at that point, I had several people close to me that I could pass along this XL to at a deal they wouldn't be able to find quickly anywhere else.
Rewind a bit. A couple of months ago, a guy on this forum was searching for a Maverick XL basically exactly my build. I knew I didn't "need" the truck, so I reached out to @fordvideoguy and asked if I could possibly just hand my build off to this truck club member. Tim said that it would be no problem and we got almost all the way through the process before the guy backed out. At that point I told Tim just leave the XL reserved to me.
The XL was built March 14. On March 16, my dad was involved in a really bad car accident that left him both unable to drive for 3 weeks and without a car. So, given my experience with handing my order off to this random stranger and being told it was no issue, I assumed that I could let my dad buy the XL when it arrived. I bought a Kia Seltos to drive until the hybrid comes in and at that point will decide which of the 2 I like the best. (sidebar: Seltos drives a hard bargain)
Yesterday, April 14, the XL arrived at Long McArthur. I spoke to my salesman and told him I'd like to let my dad buy the Maverick. The salesman said it shouldn't be an issue, he'd call me back. A few minutes later he calls back and tells me no, not possible. It has to be me only or at minimum me as a co-signer. I was a bit taken aback by this as, again, I almost handed my order off to a complete stranger without issue but now I couldn't let an immediate family member buy it. Fine, that's inconsistent and makes no sense, but I'm not walking on the deal.
I ended up buying it myself, but even that left a bit of a bad taste in my mouth. When I spoke on the phone with the finance guy, he said that he knew when I signed my sales sheet that their doc fee was $299.95 and now it is $499.95, so they'd reduce the price of the truck by $200 to honor the original deal. I got the paperwork to sign and of course no such $200 discount was applied. So I reached back out and, conveniently, $200 just happened to be my portion of the shipping fee. Of course it is.
TL;DR - I got the truck for MSRP, but the Long McArthur experience is not necessarily the TIM experience. Tim is but one man, and he can't handle everyone's stuff. But after watching every live stream, after interacting with him via email and on this board, he set an expectation for the dealership that they didn't meet.
I have a hybrid on order from Chapman - but that is neither here nor there. In December I ordered an XL EB from Long McArthur. I figured I could drive the XL until the hybrid arrived and get a feel for the Maverick in general and, at that point, I had several people close to me that I could pass along this XL to at a deal they wouldn't be able to find quickly anywhere else.
Rewind a bit. A couple of months ago, a guy on this forum was searching for a Maverick XL basically exactly my build. I knew I didn't "need" the truck, so I reached out to @fordvideoguy and asked if I could possibly just hand my build off to this truck club member. Tim said that it would be no problem and we got almost all the way through the process before the guy backed out. At that point I told Tim just leave the XL reserved to me.
The XL was built March 14. On March 16, my dad was involved in a really bad car accident that left him both unable to drive for 3 weeks and without a car. So, given my experience with handing my order off to this random stranger and being told it was no issue, I assumed that I could let my dad buy the XL when it arrived. I bought a Kia Seltos to drive until the hybrid comes in and at that point will decide which of the 2 I like the best. (sidebar: Seltos drives a hard bargain)
Yesterday, April 14, the XL arrived at Long McArthur. I spoke to my salesman and told him I'd like to let my dad buy the Maverick. The salesman said it shouldn't be an issue, he'd call me back. A few minutes later he calls back and tells me no, not possible. It has to be me only or at minimum me as a co-signer. I was a bit taken aback by this as, again, I almost handed my order off to a complete stranger without issue but now I couldn't let an immediate family member buy it. Fine, that's inconsistent and makes no sense, but I'm not walking on the deal.
I ended up buying it myself, but even that left a bit of a bad taste in my mouth. When I spoke on the phone with the finance guy, he said that he knew when I signed my sales sheet that their doc fee was $299.95 and now it is $499.95, so they'd reduce the price of the truck by $200 to honor the original deal. I got the paperwork to sign and of course no such $200 discount was applied. So I reached back out and, conveniently, $200 just happened to be my portion of the shipping fee. Of course it is.
TL;DR - I got the truck for MSRP, but the Long McArthur experience is not necessarily the TIM experience. Tim is but one man, and he can't handle everyone's stuff. But after watching every live stream, after interacting with him via email and on this board, he set an expectation for the dealership that they didn't meet.
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