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- Jul 23, 2025
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- Bothell, WA
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- 2025 Maverick Lariat Hybrid
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because many will just pay the full price. Years ago I had a coworker who had a business Comcast internet connection at home, because we were doing night shift systems administration, and he needed the reliability. He took advantage of their customer retention team and maintained a better monthly price by calling up and threatening to cancel eveey year.Makes you wonder why they just don't lower the price to begin with, since by now most people should know to call and cancel, or wait for the discounted offer. - I can't see us paying the full rate on two vehicles in the house, not worth it when I can stream Amazon Music, or other sources for no additional cost.
You can actually use this trick with many companies, provided they have a customer retention team or program of some kind. Most people do not avail themselves of it though, because it takes a little time and effort on a regular, though relatively infrequent, basis
Companies that run programs like this, bank on that low bar being just high enough that the majority of customers won’t bother, and of the minority who do, most of them were likely legitimately trying to cancel anyway
they likely could just offer a lower price for everyone, but some bean counter did the math and decided that having fewer customers where most of them pay a higher price, works out to bigger margins in the end than having more customers all paying a slightly lower price. Plus it helps maintain their desired image of providing a “premium” experience
not saying that they did all the math correctly, but, that’s why they don’t lower the price in general even though they absolutely could and still turn a solid profit
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