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Gear selector shifter wouldn't respond

Silvaire

2.5L Hybrid
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Sometimes when I start my hybrid the gear shift knob won't turn because the solenoid doesn't release. It says it's ready to drive. The dealer where I purchased it told me to take it to a different dealer. The second dealer doesn't know what to do about it.

I shut it off and restart it, it's never failed twice in a row.
 

Phimosis

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Sometimes when I start my hybrid the gear shift knob won't turn because the solenoid doesn't release. It says it's ready to drive. The dealer where I purchased it told me to take it to a different dealer. The second dealer doesn't know what to do about it.

I shut it off and restart it, it's never failed twice in a row.
Are you sure it’s not foot pressure on the brake pedal? Whenever mine doesn’t want to shift, I just lift foot off of brake, then step on brake extra hard and gear lever works without having to shut off the car a restart it.
 
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HoiToid

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Crazy how some dealers are not knowledgeable enough to solve problems; seems like Ford should better equip and train their dealers. Not great customer service
 

Silvaire

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Are you sure it’s not foot pressure on the brake pedal? Whenever mine doesn’t want to shift, I just lift foot off of brake, then step on brake extra hard and gear lever works without having to shut off the car a restart it.
I have worked brake pedal many times during this issue. The only way I've gotten it to move is shutting off and restart
 

Tall Hobbit

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My shifter is temporarily not giving me problems, after the dealership warranty replaced my 12v. I expect once this next one starts to fail the problem will crop up intermittently, then frequently, as before.
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