Ford Tracking VS Dealer

[nunucello]

1. My Ford dealership says they expect Hybrid Maverick delivery on Feb 2
2 Ford Vehicle Tracking has always just showed "Order Confirmed" since July 2021
3. Never received any emails from Ford
4. Called Ford Customer Service and gave them my VIN - and said only shows "Order Confirmed"

How does the Dealership have more info than I am able to get from Ford Tracking or Ford Customer Service ?

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[The Weatherman]

It’s called Vehicle Visibility Report. They don’t talk about much.

 

[nunucello]

It’s called Vehicle Visibility Report. They don’t talk about much.

Thank You Weatherman. What is Vehicle Visibility Report ? My guess is that's what the Dealer has access to ?

 

[track me]

That might explain the call I got from my dealer. I had a start date of 1/31. Then last week got a Ford email that changed it to 1/24, then this Thursday another email from Ford moving it back to 1/31. Later that day my salesman called and told me it was built. But his ETA is what I expected with it starting 1/31. Going forward I hope Ford gets a handle on their communication system.

 

[nunucello]

That might explain the call I got from my dealer. I had a start date of 1/31. Then last week got a Ford email that changed it to 1/24, then this Thursday another email from Ford moving it back to 1/31. Later that day my salesman called and told me it was built. But his ETA is what I expected with it starting 1/31. Going forward I hope Ford gets a handle on their communication system.

I"ll let everyone know how it works out. For now Dealer says Feb 2 it arrives.

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