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Failed brake switch -- one month wait and counting

garthWA

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This post is primarily to detail the issues that I have had with the braking system on my Ford Maverick, as well as the supply chain issues which have seemingly left me without my vehicle for over a month despite a simple fix.

On October 20th as I was driving to work, I stopped to grab a coffee. It was the first day of heavy rain since I'd received my Maverick on 9/29, though I have no idea if that was any influence. When I got back in the truck, a number of warnings started flashing on the screen.
-Check Brake System (red)
-Hill Descent Control Fault (yellow)
-Hill Start Assist Not Available (yellow)
-Service Advance Trac (yellow)
-Pre Collision Assist Not Available (yellow)

They repeated each two or three times and then stopped. More importantly, my braking changed drastically while I was in the store. The first 50% of the brake pedal seemed to do nothing; the following 45% required far more effort and muscle than normal; the final 5% was an extremely hard locking up of the brakes. It was unpleasant and felt quite unsafe.

Prior to these alerts on 10/20, I had gotten the "check brake system" alert a handful of times a few days prior. They chimed at me, but had absolutely no impact on my driving quality. The above experience was very different and alarming, as opposed to the irritation I experienced from the chiming.

I dropped it off at my local dealership to be looked at on 10/27. A couple days later I got a call back from them, and was informed that the brake switch within the brake booster had failed, and would need to be replaced. I was also told that this part was in very short supply, and they had no estimate for when it would ship so that they could fix my truck. To the best of my understanding, nothing needs to be done outside of having this part replaced. It is now 34 days since I dropped it off to get fixed, and I'm watching the snow fall, very much wishing I had a solid all-wheel drive vehicle instead of the Nissan Sentra I'm using as a loaner vehicle. The dealer seems sympathetic and I believe they want to get my Maverick back in my hands, but that's cold comfort.

I mostly want to share my frustration and find out if this problem has occurred for anybody else. If there are suggestions on how to expedite this process I'd love to hear them, I've lost my patience at this point. AFAIK the dealership holding my truck hasn't done anything wrong so I'm not going to name them unless I see a good reason to.
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Chris70

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I know in my state 30 days out of service qualifies you for the lemon law.
Check your states lemon law and start raising hell with Ford and the dealer. Start barking about 34 days and lemon laws.
I wouldn’t be surprised if that part magically shows up quickly if you’re past or approaching lemon law qualifications.

You really should consider getting Ford involved don’t rely on the dealer.
 

Ford Motor Company

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This post is primarily to detail the issues that I have had with the braking system on my Ford Maverick, as well as the supply chain issues which have seemingly left me without my vehicle for over a month despite a simple fix.

On October 20th as I was driving to work, I stopped to grab a coffee. It was the first day of heavy rain since I'd received my Maverick on 9/29, though I have no idea if that was any influence. When I got back in the truck, a number of warnings started flashing on the screen.
-Check Brake System (red)
-Hill Descent Control Fault (yellow)
-Hill Start Assist Not Available (yellow)
-Service Advance Trac (yellow)
-Pre Collision Assist Not Available (yellow)

They repeated each two or three times and then stopped. More importantly, my braking changed drastically while I was in the store. The first 50% of the brake pedal seemed to do nothing; the following 45% required far more effort and muscle than normal; the final 5% was an extremely hard locking up of the brakes. It was unpleasant and felt quite unsafe.

Prior to these alerts on 10/20, I had gotten the "check brake system" alert a handful of times a few days prior. They chimed at me, but had absolutely no impact on my driving quality. The above experience was very different and alarming, as opposed to the irritation I experienced from the chiming.

I dropped it off at my local dealership to be looked at on 10/27. A couple days later I got a call back from them, and was informed that the brake switch within the brake booster had failed, and would need to be replaced. I was also told that this part was in very short supply, and they had no estimate for when it would ship so that they could fix my truck. To the best of my understanding, nothing needs to be done outside of having this part replaced. It is now 34 days since I dropped it off to get fixed, and I'm watching the snow fall, very much wishing I had a solid all-wheel drive vehicle instead of the Nissan Sentra I'm using as a loaner vehicle. The dealer seems sympathetic and I believe they want to get my Maverick back in my hands, but that's cold comfort.

I mostly want to share my frustration and find out if this problem has occurred for anybody else. If there are suggestions on how to expedite this process I'd love to hear them, I've lost my patience at this point. AFAIK the dealership holding my truck hasn't done anything wrong so I'm not going to name them unless I see a good reason to.
Hi there! Will you send us a message with your VIN and your local Ford dealer? I can look into things on my end.
 
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garthWA

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garthWA

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See how fast Ford shows up when you mention lemon laws šŸ˜‚šŸ˜‚šŸ˜‚
Well, all that happened when I contacted Ford was them being like "we're very very sorry, we have no idea when your brake switch will be available, we'll call you next week and tell you whatever news we have (which will probably be that we still have no idea.)" Pretty sure the CS representative was just hired to be a scapegoat and didn't have a clue about what was going on.

Having a great time over here!
 

AltoBAP

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It is absolutely pathetic that Ford can't allocate a minimal amount of repair parts to get stranded/unsafe new vehicles back on the road.

Even if allocating these parts means they have to build 10 fewer Mavericks per day, it is worth the trade off in regards to customer service.

Ford does not care.

They care only about profits.

Pathetic.
 
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Jraoffroad

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I had to get Kawasaki corporate involved with a warranty issue last year. Lots of calls and complaining and my indefinitely back ordered part showed up at the dealer in a box with just my name on it. They never told me or the dealer it was coming, just shipped it straight from the line to dealer. If Kawi can do it Ford should be able to.
 

Chris70

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This is a quote from part of your states lemon law. I’d seriously consider going this route if Ford or the dealer don’t get their acts together.

ā€œ
4. Days Out of Service
Days out of service accumulated during attempts to diagnose or repair due to one or more ā€˜nonconformities’ or ā€˜serious safety defects’. The vehicle has been out of service due to diagnosis or repair:​
  • a cumulative total of 30 or more cumulative calendar days
  • at least 15 days occurred during the period of the manufacturer’s written warranty and during the ā€œeligibility periodā€ (see What Is The Eligibility Period?)
  • The consumer sent a written request to the manufacturer asking for repurchase or replacement of the vehicle and
  • manufacturer failed to respond or did not reached a resolution with the consumer within 40 days
WA lemon laws https://www.atg.wa.gov/general-lemon-law
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