Good news, bad news. The salesman told me it was damaged and then sold it to someone else!

[Rob Cactus Gray]

Look what just arrived with a note that says “your business and opinions truly matter to us. We apologize that the ball was dropped, we want you to know that we are taking this to extreme levels of coaching for our employees. Please do not hesitate to reach out to me if there is anything I can do to assist in the future.” From the executive assistant at GY.

I wonder if they think I’m going to take down my review or start referring customers to them lol?

PS. These were bought with $40 of the $10k ADM we got when we sold your truck out from under you.

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[Dad]

Got an email from Yelp the other day .... they pulled my review of Gary's dealership because I wasn't a customer and they don't give much credibility to reviews based on "media attention". I agree with that policy. Admittedly, I posted out of anger and wanting to 'revenge' a fellow club member.

 

[NJ Pinelands]

It takes longer to read this entire thread than it does to watch the 1950s movie “Giant.”

 

[GreenLady]

Got an email from Yelp the other day .... they pulled my review of Gary's dealership because I wasn't a customer and they don't give much credibility to reviews based on "media attention". I agree with that policy. Admittedly, I posted out of anger and wanting to 'revenge' a fellow club member.

I understand and appreciate your effort! I think liking a customer’s review might be a better way to go

 

[GreenLady]

It takes longer to read this entire thread than it does to watch the 1950s movie “Giant.”

I agree, I think the saga is over now and I’m spending time reading other positive threads

 

[jbpoole]

I agree, I think the saga is over now and I’m spending time reading other positive threads

I would prefer to think that the final chapter has not yet been written.

Maybe Dylan and Mike have left Gary Yeomans Ford - Daytona Beach to "pursue other interests." That would be the icing on the cake.

If that were actually the case, you could call it even.

 

[JennyJoannSuebeeMcNash]

Does Google work the same way? I put my review on Google.

My Gary Yeoman Honda review from January 2021 stayed up with ZERO remarks from the dealership. I did notice on my most recent visit for an oil change there (work schedule and personal mechanic don't always coincide...FML, right?) that the oil change stickers now say "See you at 15%!" because I raised hell about how I was treated in there. I'm walking away from Honda because of that incident, and while it may seem strange to go back to an associated dealership after such an epic f'up, the transaction back in 2017 for the purchase of my husband's F150 was a seamless process and we were treated like gold. He knew someone down there through work, and I likewise work with someone who is buds with one of the big guys down there.

Poor GreenLady was treated poorly without a doubt.

Yes, I'll be purchasing my Maverick from GYF. It's presently listed on their website as a special order. I have a VIN#. If anything, and I do mean ANYTHING goes awry with the transaction once the truck arrives at their dealership, it'll take a lot more than flowers to soothe the beast, I can assure you. I'm a really nice person until I'm given reason otherwise. They don't want to see that side of me come out.

 

[jbpoole]

My Gary Yeoman Honda review from January 2021 stayed up with ZERO remarks from the dealership. I did notice on my most recent visit for an oil change there (work schedule and personal mechanic don't always coincide...FML, right?) that the oil change stickers now say "See you at 15%!" because I raised hell about how I was treated in there. I'm walking away from Honda because of that incident, and while it may seem strange to go back to an associated dealership after such an epic f'up, the transaction back in 2017 for the purchase of my husband's F150 was a seamless process and we were treated like gold. He knew someone down there through work, and I likewise work with someone who is buds with one of the big guys down there.

Poor GreenLady was treated poorly without a doubt.

Yes, I'll be purchasing my Maverick from GYF. It's presently listed on their website as a special order. I have a VIN#. If anything, and I do mean ANYTHING goes awry with the transaction once the truck arrives at their dealership, it'll take a lot more than flowers to soothe the beast, I can assure you. I'm a really nice person until I'm given reason otherwise. They don't want to see that side of me come out.

It would be great if you could be there when it rolls off the trailer. You could take pictures and tell them you heard about the "unfortunate incident" regarding GreenLady's truck. I would love to see the look on their faces.

Please keep us posted.

 

[JennyJoannSuebeeMcNash]

It would be great if you could be there when it rolls off the trailer. You could take pictures and tell them you heard about the "unfortunate incident" regarding GreenLady's truck. I would love to see the look on their faces.

Please keep us posted.

Going to make every effort to be there when it rolls off the trailer, and yes, I'm stubborn enough to sit there in the dealership until it's fully prepped and ready to go. Once the ink is dried on the paper, I can't be held responsible for mentioning the "unfortunate incident." Poke the sleeping lion? Who...ME? LOL!

 

[jbpoole]

Going to make every effort to be there when it rolls off the trailer, and yes, I'm stubborn enough to sit there in the dealership until it's fully prepped and ready to go. Once the ink is dried on the paper, I can't be held responsible for mentioning the "unfortunate incident." Poke the sleeping lion? Who...ME? LOL!

Excellent!

As a side note, I wouldn't let them put a Gary Yeomans Ford decal or license plate frame on it. I prefer not to advertise for slimy car dealers.

 

[jbpoole]

The "extreme level of coaching" for their employees consists of the following topics:

1. Not all female customers are as gullible and weak as you think.
2. Carefully guard VINs until after the deal is done.
3. How to cover your tracks when lying to customers.
4. Here's what you can do to customers and still not get us sued.
5. Damage control - more useful lies.

Forgot one:

6. Be especially cautious when selling Mavericks. The customer could secretly be a member of the Maverick Truck Club. They're watching us...

 

[JennyJoannSuebeeMcNash]

Excellent!

As a side note, I wouldn't let them put a Gary Yeomans Ford decal or license plate frame on it. I prefer not to advertise for slimy car dealers.

Funny you should mention that. I told my salesman, both in person and via text, that NO DECALS of any kind will be on the Mav. 20 years in the advertising sales industry taught me to eschew any sort of promotion of a Corporate business. I guess Ford becomes my new, favorite four letter F word.

 

[jbpoole]

I agree, I think the saga is over now and I’m spending time reading other positive threads

Please let us know how it goes with FoMoCo.

 

[rcheneyjr]

My Gary Yeoman Honda review from January 2021 stayed up with ZERO remarks from the dealership. I did notice on my most recent visit for an oil change there (work schedule and personal mechanic don't always coincide...FML, right?) that the oil change stickers now say "See you at 15%!" because I raised hell about how I was treated in there. I'm walking away from Honda because of that incident, and while it may seem strange to go back to an associated dealership after such an epic f'up, the transaction back in 2017 for the purchase of my husband's F150 was a seamless process and we were treated like gold. He knew someone down there through work, and I likewise work with someone who is buds with one of the big guys down there.

Poor GreenLady was treated poorly without a doubt.

Yes, I'll be purchasing my Maverick from GYF. It's presently listed on their website as a special order. I have a VIN#. If anything, and I do mean ANYTHING goes awry with the transaction once the truck arrives at their dealership, it'll take a lot more than flowers to soothe the beast, I can assure you. I'm a really nice person until I'm given reason otherwise. They don't want to see that side of me come out.

 

[GreenLady]

Please let us know how it goes with FoMoCo.

The FoMoCo guy I spoke with was very nice and tried to explain they didn’t have control over what dealers charge for vehicles on their lot. I had to interrupt him to again explain the truck had not been delivered when the other customer backed out and I had given my DL and CC info to reserve the truck and they wouldn’t charge my card for a deposit. When he heard that he asked if I wanted to file a complaint. I told him absolutely and I was not the only one who had been treated poorly by GY. I told him over 30,000 customers on the MTC site had read about my experience and it was a bad reflection on Ford. He said he would escalate my complaint and hoped it would travel up to middle management. I told him it should go straight to Jim Farley since he said Dealers should not be adding fees to customer orders! I don’t think there is any way I’ll know if GY gets a reduced allocation or anything b/c of my complaint unless someone further up the chain contacts me for more info. Could all be BS!

The takeaway from this is: if you ordered your truck or made a deposit on a cancelled, undelivered customer canceled truck truck BEFORE it’s delivered there shouldn’t be an ADM. if there is make sure you file a complaint with Ford. If a salesman says it’s reserved without a deposit insist on making one!

I’m sure that’s the reason GY Ford wouldn’t charge my card so they could mark it up when it hit the lot and tell Ford it became inventory allowing them to add the markupI I think the Salesman wanted to have a customer “reservation” on that truck so he could be assured of the sale with the ADM! His mistake was thinking some little old lady was reserving it and would just move on when he called her to say it had been damaged in transit and returned…wrong assumption! He didn’t realize I was not that little old lady and I had the MTC force behind me!

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