2025 Lobo in the shop

[Raymundo76]

Took my 2025 Lobo into Ford for a check-engine light and the trailer/towing recall. Not happy that a 1 year old truck with 10,500 miles on it needs to have it's engine checked, but here we are.

Dropped it off at Ford dealer on Friday at noon. After me calling 3xs and not receiving updates from my "advisor," finally got a call back and was told that Friday's appointment was just to drop it off for the advisor to process and get it ready to get checked out, which wasn't going to happen until later afternoon yesterday. As as of 10:20 AM, still not call with an update.

Since the dealership didn't have loaners, despite thousands of cars on the lot, here I sit with no vehicle and a FT job waiting for me.

Is it normal for a Ford dealership service department to have your vehicle for nearly 2 days without starting the work and expecting people to just be ok with being stuck at home?

First time with an American car and not impressed by the service.

Once had Horne Ford said I would have to leave it for 3 or 4 days before they could get to it. So I made an appointment at L H Miller Ford for the next day. I have never been back to Horne Ford

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[Joe Strummer]

Buy an OBD2 scanner (cheap as chips) and read what the fault is. Could be something non-fatal/urgent such as a failed sensor.