The shop should be insured and his business insurance should cover it. Take it to a professional body shop to get repaired, make sure you are comfortable with their reputation and quality of work. Get REFERENCES!!!
Does the Homelink work if truck not on? I don't want mine to work if truck not on, I park outside so if someone gets in the trk they can get in house. May have to run Hot wire to a different power source. Thanks.
I called Ford Customer Service several times while waiting for mine and always got answers, Not always the answer I wanted but ALWAYS pleasant, courteous and informative.
It's pretty easy to fold, just undo the 2 latches at the tailgate and it lifts and flips. Be sure to snap the latches onto the support bar then fold 2nd section over 3rd, then you have 2 straps then clip into the buckles up near the rear window.
Maybe you should have the dealer check the install. My FORD Factory tonneau seems to work great, I get a little water in from tailgate at carwash but that's about it!