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- Dec 30, 2023
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- Maverick
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Hello all,
I searched for this topic and couldn't find anything similar hence this post.
I ordered, from ford.com, the modular bed specific to my VIN and trim. I also paid the $60 for a dealership to install it. I scheduled an appointment and told the install would be an hour. When I got to the dealership they told me it was going to be 4 hours. Okay, fine. I got a call back to the dealership and they said that ford.com did not ship the bed liner with the correct cut outs so they couldn't finish the job that day and I would have to come back. The service department specifically said this was a ford.com issue.
Of course I wrote to Ford customer service and this is what they told me:
"Thank you for contacting Ford Motor Company. Unfortunately there are no cut outs. It is just as seen in the product photos on the site. It is compatible with most bed accessories, however, not all. Please note, if the liner is modified, or cut outs added, the item will no longer be returnable.
If you have any additional questions, our Ford Parts and Accessories team is here to help. Please call us at 844-589-0060 or visit accessories.ford.com and click on “Chat Now” at the bottom of the page. You may also email us at [email protected]. We are available Monday – Friday from 8:30 a.m. to 5:30 p.m. EST."
Upon further review of the website I couldn't find this language otherwise I may have considered other products. https://accessories.ford.com/maverick-2022-modular-bedliner. I took it to another closer dealership, the original install dealership is about 1.5 hours away from me, and they said they will charge labor $220/hr and will need a special tool to install the bed liner with the cutouts correctly.
This is a major inconvenience as my wife is supposed to use this truck for her catering/baking company which I need the liner install to create new bed configurations for her cargo. So now, I'm still without the liner install and am waiting to hear back on when the cutouts are done.
Has anyone had this experience?
Is this my user error in not understanding what I was buying? Was the first dealership misleading me? Is this a ford.com problem? Any insight would be greatly appreciated.
I searched for this topic and couldn't find anything similar hence this post.
I ordered, from ford.com, the modular bed specific to my VIN and trim. I also paid the $60 for a dealership to install it. I scheduled an appointment and told the install would be an hour. When I got to the dealership they told me it was going to be 4 hours. Okay, fine. I got a call back to the dealership and they said that ford.com did not ship the bed liner with the correct cut outs so they couldn't finish the job that day and I would have to come back. The service department specifically said this was a ford.com issue.
Of course I wrote to Ford customer service and this is what they told me:
"Thank you for contacting Ford Motor Company. Unfortunately there are no cut outs. It is just as seen in the product photos on the site. It is compatible with most bed accessories, however, not all. Please note, if the liner is modified, or cut outs added, the item will no longer be returnable.
If you have any additional questions, our Ford Parts and Accessories team is here to help. Please call us at 844-589-0060 or visit accessories.ford.com and click on “Chat Now” at the bottom of the page. You may also email us at [email protected]. We are available Monday – Friday from 8:30 a.m. to 5:30 p.m. EST."
Upon further review of the website I couldn't find this language otherwise I may have considered other products. https://accessories.ford.com/maverick-2022-modular-bedliner. I took it to another closer dealership, the original install dealership is about 1.5 hours away from me, and they said they will charge labor $220/hr and will need a special tool to install the bed liner with the cutouts correctly.
This is a major inconvenience as my wife is supposed to use this truck for her catering/baking company which I need the liner install to create new bed configurations for her cargo. So now, I'm still without the liner install and am waiting to hear back on when the cutouts are done.
Has anyone had this experience?
Is this my user error in not understanding what I was buying? Was the first dealership misleading me? Is this a ford.com problem? Any insight would be greatly appreciated.
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