TrueCar Lied. Gets 3 thumbs down

[MAVRICKDAVE]

So on Wednesday In the morning I punch in my 2023 Hybrid into TrueCar. Wait a couple minutes and bingo $35,737. Seems fair and honest so on to the next step. Contacting the three dealers they say want to buy it at this price. Auto Boutique Georgesville Rd, Byers Chevrolet N Meadows Dr, and Tansky Sawmill Toyota Sawmill RD. Guess what ? They all said no way. Or offered 30k. Now being an old man who stands behind his words I got riled. So I call 1 888 878 3227 TrueCars service help number. 1st lady says no problem let me get the info and hand it over to dispute resolution team and worse case we have a wholesale dept that will buy it if they don't. um not totally true .. Didn't hear back so i called back, 2nd man says yes we are looking into it. 3rd time i call back different man say being looked into. 4th person this morning say no one has filled a dispute and that she would do it now. All these people tried to help 1 was good enough to really do it. But, guess what ? Even though their TrueCar page say simply do these 3 things and get your offer. 1) Contact the dealer, 2)Bring your paperwork, 3)Get paid. Needless to say this is all Bull Hockey! You would think a company would stand by its offers. But tonight TrueCar's dispute guy called me. He was nice and had to listen to me vent because he had started out saying we are on a recorded line. poor guy. Old men can go on for ever. But the final lie is he said that the program on their computer they use had made a mistake! Interesting. And If I still want to sell to TrueCar redo my app. Guess what ? Now they want to steal it for $32,827, almost 3 grand less. Truecar wants to say that the dealers come up with the prices? That is what an unreputable company would probably say. Oh, and at the end when I said " you know, not once did you say hey Dave what can we do to make this right or we are so sorry" Guess what after I said this he offers me a gift certificate for 100 bucks. Really? TrueCar You need some learn'in. If it really comes I told him I'll give it to the kid who cuts my grass. Just to rant longer. Go on TrueCars web page and search 2023 hybrid? https://www.truecar.com/new-cars-for-sale/listings/ford/maverick/ Tell me if those are stock pics being used to fish for customers? And call to see if any are real? Just asking also look at the range of price?

Come find a great deal on new Ford Maverick in your area today! ... TrueCar Plus. Meet TrueCar+ ... 2023 Ford Maverick XLT Hybrid is great truck.
$21,490.00 to $47,245.00
You've visited this page 4 times. Last visit: 5/12/23

I do have pics of every thing but as I stated ... Old man ... could not figure how to get to laptop. So I could post with rant. I do hope TrueCars sees this and at least feels bad. Thanks for your time MTC

Oh the only reason I was going to sell is i have 2 MAVERICK . Love the Orange Hybrid but the White Tremor
is just to cool for school.

Also If you know someone who wants a cyber orange, hybrid, lux, co pilot, rear window, 87 miles, and doesn't want to pay a dealer 40k, 35 will take mine. Thank you. 33 will not. And if this is breaking MFC rules I am sorry and will delete.

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[Mav_RICK]

Sounds like a fair price to me I already have one scheduled though

 

[Mav_RICK]

Btw those are NOT the prices people are paying for a truck on a lot, no way no how.

 

[MAVRICKDAVE]

Yes. When you offer a price and then back out for no other reason then you want to lowball someone. Don't give a bogus first offer. It is bad business. Plus like I said I have pics of there first fake offer. I didn't force them to cheat or steal they solicited me on facebook. And After I said yes, completing the contract , they backed out breaking the contract. But hey this is a new world. YOUR word doesn't mean poop. But hey I shouldn't use the word steal.

 

[MAVRICKDAVE]

Btw those are NOT the prices people are paying for a truck on a lot, no way no how.

He must work for TrueCars or something.

 

[jsus]

Oh, the humanity...

 

[TedTX]

Nice color for some, but if its not a 150K sports car its a kiss of death color for resale.

 

[AutobahnSHO]

Nice color for some, but if its not a 150K sports car its a kiss of death color for resale.

I LOVE it, but just couldn't bring ourselves to pay extra just for paint. So wife and I each ranked the 'free colors' and ended up with Carbonized Grey..

 

[bearsfan647]

So on Wednesday In the morning I punch in my 2023 Hybrid into TrueCar. Wait a couple minutes and bingo $35,737. Seems fair and honest so on to the next step. Contacting the three dealers they say want to buy it at this price. Auto Boutique Georgesville Rd, Byers Chevrolet N Meadows Dr, and Tansky Sawmill Toyota Sawmill RD. Guess what ? They all said no way. Or offered 30k. Now being an old man who stands behind his words I got riled. So I call 1 888 878 3227 TrueCars service help number. 1st lady says no problem let me get the info and hand it over to dispute resolution team and worse case we have a wholesale dept that will buy it if they don't. um not totally true .. Didn't hear back so i called back, 2nd man says yes we are looking into it. 3rd time i call back different man say being looked into. 4th person this morning say no one has filled a dispute and that she would do it now. All these people tried to help 1 was good enough to really do it. But, guess what ? Even though their TrueCar page say simply do these 3 things and get your offer. 1) Contact the dealer, 2)Bring your paperwork, 3)Get paid. Needless to say this is all Bull Hockey! You would think a company would stand by its offers. But tonight TrueCar's dispute guy called me. He was nice and had to listen to me vent because he had started out saying we are on a recorded line. poor guy. Old men can go on for ever. But the final lie is he said that the program on their computer they use had made a mistake! Interesting. And If I still want to sell to TrueCar redo my app. Guess what ? Now they want to steal it for $32,827, almost 3 grand less. Truecar wants to say that the dealers come up with the prices? That is what an unreputable company would probably say. Oh, and at the end when I said " you know, not once did you say hey Dave what can we do to make this right or we are so sorry" Guess what after I said this he offers me a gift certificate for 100 bucks. Really? TrueCar You need some learn'in. If it really comes I told him I'll give it to the kid who cuts my grass. Just to rant longer. Go on TrueCars web page and search 2023 hybrid? https://www.truecar.com/new-cars-for-sale/listings/ford/maverick/ Tell me if those are stock pics being used to fish for customers? And call to see if any are real? Just asking also look at the range of price?

Come find a great deal on new Ford Maverick in your area today! ... TrueCar Plus. Meet TrueCar+ ... 2023 Ford Maverick XLT Hybrid is great truck.
$21,490.00 to $47,245.00
You've visited this page 4 times. Last visit: 5/12/23

I do have pics of every thing but as I stated ... Old man ... could not figure how to get to laptop. So I could post with rant. I do hope TrueCars sees this and at least feels bad. Thanks for your time MTC

Oh the only reason I was going to sell is i have 2 MAVERICK . Love the Orange Hybrid but the White Tremor
is just to cool for school.

Also If you know someone who wants a cyber orange, hybrid, lux, co pilot, rear window, 87 miles, and doesn't want to pay a dealer 40k, 35 will take mine. Thank you. 33 will not. And if this is breaking MFC rules I am sorry and will delete.

Bahahahaha.

“they won’t give me even MORE money on the vehicle I didn’t actually need because I already had one. I’m going to complain about it to a bunch of people who never even got one”.

Im not sure why anyone expects stories like this to be met with love, but hate on dealers. either take the lower offer or don’t.

 

[JBryant]

Yes. When you offer a price and then back out for no other reason then you want to lowball someone. Don't give a bogus first offer. It is bad business. Plus like I said I have pics of there first fake offer. I didn't force them to cheat or steal they solicited me on facebook. And After I said yes, completing the contract , they backed out breaking the contract. But hey this is a new world. YOUR word doesn't mean poop. But hey I shouldn't use the word steal.

From another old man (76). I left Carmax a few hours ago with my wife's 23 XLT hybrid, Area 51, Lux, CP360, and bedliner. It has 3K miles on it and have a certificate in hand good for 7 days at $34K. Her Lariat hybrid is being built in June, so we will sell this one. TruCar does a lot of tricky advertising. They show Dealer XXX has 8 Mavericks for sale, showing photos, equipment, etc., but when you call the dealer, they are all special order vehicles and they have ZERO Mavericks for sale. Took me about 20 minutes to figure them out. I agree with you. When you have an offer, it should be honored. I guess we grew up in a different world and time.

 

[Mav_RICK]

From another old man (76). I left Carmax a few hours ago with my wife's 23 XLT hybrid, Area 51, Lux, CP360, and bedliner. It has 3K miles on it and have a certificate in hand good for 7 days at $34K. Her Lariat hybrid is being built in June, so we will sell this one. TruCar does a lot of tricky advertising. They show Dealer XXX has 8 Mavericks for sale, showing photos, equipment, etc., but when you call the dealer, they are all special order vehicles and they have ZERO Mavericks for sale. Took me about 20 minutes to figure them out. I agree with you. When you have an offer, it should be honored. I guess we grew up in a different world and time.

The only thing that should have changed the offer is if the condition of the Maverick was way over stated. I'm sure that's not the case here.

 

[Mav_RICK]

Bahahahaha.

“they won’t give me even MORE money on the vehicle I didn’t actually need because I already had one. I’m going to complain about it to a bunch of people who never even got one”.

Im not sure why anyone expects stories like this to be met with love, but hate on dealers. either take the lower offer or don’t.

bearsfan647....coming from an old Vikings fan I sure hope you get scheduled this week you grumpy bear

 

[JBryant]

The only thing that should have changed the offer is if the condition of the Maverick was way over stated. I'm sure that's not the case here.

You are right, but I think OP said it only had a very few miles on it - something like 87 miles, so basically still new.

 

[Exranger]

So on Wednesday In the morning I punch in my 2023 Hybrid into TrueCar. Wait a couple minutes and bingo $35,737. Seems fair and honest so on to the next step. Contacting the three dealers they say want to buy it at this price. Auto Boutique Georgesville Rd, Byers Chevrolet N Meadows Dr, and Tansky Sawmill Toyota Sawmill RD. Guess what ? They all said no way. Or offered 30k. Now being an old man who stands behind his words I got riled. So I call 1 888 878 3227 TrueCars service help number. 1st lady says no problem let me get the info and hand it over to dispute resolution team and worse case we have a wholesale dept that will buy it if they don't. um not totally true .. Didn't hear back so i called back, 2nd man says yes we are looking into it. 3rd time i call back different man say being looked into. 4th person this morning say no one has filled a dispute and that she would do it now. All these people tried to help 1 was good enough to really do it. But, guess what ? Even though their TrueCar page say simply do these 3 things and get your offer. 1) Contact the dealer, 2)Bring your paperwork, 3)Get paid. Needless to say this is all Bull Hockey! You would think a company would stand by its offers. But tonight TrueCar's dispute guy called me. He was nice and had to listen to me vent because he had started out saying we are on a recorded line. poor guy. Old men can go on for ever. But the final lie is he said that the program on their computer they use had made a mistake! Interesting. And If I still want to sell to TrueCar redo my app. Guess what ? Now they want to steal it for $32,827, almost 3 grand less. Truecar wants to say that the dealers come up with the prices? That is what an unreputable company would probably say. Oh, and at the end when I said " you know, not once did you say hey Dave what can we do to make this right or we are so sorry" Guess what after I said this he offers me a gift certificate for 100 bucks. Really? TrueCar You need some learn'in. If it really comes I told him I'll give it to the kid who cuts my grass. Just to rant longer. Go on TrueCars web page and search 2023 hybrid? https://www.truecar.com/new-cars-for-sale/listings/ford/maverick/ Tell me if those are stock pics being used to fish for customers? And call to see if any are real? Just asking also look at the range of price?

Come find a great deal on new Ford Maverick in your area today! ... TrueCar Plus. Meet TrueCar+ ... 2023 Ford Maverick XLT Hybrid is great truck.
$21,490.00 to $47,245.00
You've visited this page 4 times. Last visit: 5/12/23

I do have pics of every thing but as I stated ... Old man ... could not figure how to get to laptop. So I could post with rant. I do hope TrueCars sees this and at least feels bad. Thanks for your time MTC

Oh the only reason I was going to sell is i have 2 MAVERICK . Love the Orange Hybrid but the White Tremor
is just to cool for school.

Also If you know someone who wants a cyber orange, hybrid, lux, co pilot, rear window, 87 miles, and doesn't want to pay a dealer 40k, 35 will take mine. Thank you. 33 will not. And if this is breaking MFC rules I am sorry and will delete.

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