Good news, bad news. The salesman told me it was damaged and then sold it to someone else!

[XLTLUXRED]

I think they have at least two watching this site!

We ought to have a thread just for them to read and respond to! Might save Customer Service a lot of calls.

Please, Ford, COMMUNICATE!!!

Sponsored

 

[MavDaddy]

@fordvideoguy Has this type of situation happened at your dealership? What happens if a vehicle is badly damaged and "irreparable" by the dealership? Does it really get returned?

 

[Mavforever]

So last night I get a call from someone at the dealership thanking me for my business. I replied I hadn’t completed a transaction there yet and was still waiting to hear about my truck delivery. He said it would be arriving at the dealer today, Wednesday, and my salesman would be giving me a call. I thanked him, hung up and started packing for my 8 hour road trip. I was so excited I got up at 3 AM and left by 4:30 AM. As I was driving through Jacksonville my salesman called and I was so excited! He said “I have some good news and some news that might make you a little upset.“ Then he said the truck arrived but it had been damaged on the transport truck and the roof was so damaged they had to return it! I was stunned and couldn’t say anything for a minute or two and then I just blurted out that I was not a little upset, I was a lot upset! He apologized and said they would give me highest priority for another Lariat that was unclaimed. I’m afraid that did not make me feel any better! Back to the waiting game

 

[OXHB619]

My DH needs the moonroof b/c he is 6'7"

Moonroof is like 2-3 inches less headroom I believe, you may not really want that.

 

[LVMaverick]

Let's see the buyer is 8 hours from the dealer, and the dealer conveniently failed to have pictures of the damage. A part of me says the dealer is now selling this "undamaged" vehicle with a hefty ADM. I think the dealer manager needs to have a call with the buyer, Ford regional rep, and someone from corporate to figure out a solution ASAP for this buyer.

 

[Speed2000]

The sales person said it had arrived but sent back because it was damaged but NOBODY took pictures? That is absolute BS. Half the sales team would have been all over it taking pictures. Call the dealership ask for the sales manager. Tell the receptionist you are an insurance adjuster from Acme Trucking needing photos of the damaged that came in yesterday.

 

[jc888888888]

So last night I get a call from someone at the dealership thanking me for my business. I replied I hadn’t completed a transaction there yet and was still waiting to hear about my truck delivery. He said it would be arriving at the dealer today, Wednesday, and my salesman would be giving me a call. I thanked him, hung up and started packing for my 8 hour road trip. I was so excited I got up at 3 AM and left by 4:30 AM. As I was driving through Jacksonville my salesman called and I was so excited! He said “I have some good news and some news that might make you a little upset.“ Then he said the truck arrived but it had been damaged on the transport truck and the roof was so damaged they had to return it! I was stunned and couldn’t say anything for a minute or two and then I just blurted out that I was not a little upset, I was a lot upset! He apologized and said they would give me highest priority for another Lariat that was unclaimed. I’m afraid that did not make me feel any better! Back to the waiting game

Hey Green lady PM me ASAP ,there is a dealer in Florida with supposedly A few lariat hybrids ,i checked the website and they are Dealer stock and my understanding is MSRP no BS ,I will PM you the dealer as I dont want someone beating you to it ,horrible deal on your truck sorry to hear it

 

[Big Bob]

I sent a PM to you. Let

I did.

Sorry to hear this!


I sent a PM to you, let me know.

 

[DrDoom]

Thanks! I think I will check my Ford pass garage where I entered the Vin number and see what that shows.

So last night I get a call from someone at the dealership thanking me for my business. I replied I hadn’t completed a transaction there yet and was still waiting to hear about my truck delivery. He said it would be arriving at the dealer today, Wednesday, and my salesman would be giving me a call. I thanked him, hung up and started packing for my 8 hour road trip. I was so excited I got up at 3 AM and left by 4:30 AM. As I was driving through Jacksonville my salesman called and I was so excited! He said “I have some good news and some news that might make you a little upset.“ Then he said the truck arrived but it had been damaged on the transport truck and the roof was so damaged they had to return it! I was stunned and couldn’t say anything for a minute or two and then I just blurted out that I was not a little upset, I was a lot upset! He apologized and said they would give me highest priority for another Lariat that was unclaimed. I’m afraid that did not make me feel any better! Back to the waiting game

Parks Ford of Wesley Chapel | (844) 452-3818
Dealer Stock
https://www.windowsticker.forddirect.com/windowsticker.pdf?token=H0r/6U5/VF3DGTLO0pVZnArmzmIBneS6cNjeF95AEHRiNn8WxpqenJZwEB2rurR6xU02hntYw73hYdImNZwEUB8jZWfWF+7PHTOo4sValrNUsCYKmXAxj4VOY/EBCg/+DvU1Njqfj1oqeH4L/pFW6/qh5bW1ksbA4VUYwT8/uRw=

 

[thevol]

Moonroof is like 2-3 inches less headroom I believe, you may not really want that.

Not if his head is sticking out the opened sunroof

 

[jc888888888]

Hey Green lady PM me ASAP ,there is a dealer in Florida with supposedly A few lariat hybrids ,i checked the website and they are Dealer stock and my understanding is MSRP no BS ,I will PM you the dealer as I dont want someone beating you to it ,horrible deal on your truck sorry to hear it

HEY CANT PM YOU ??

 

[GreenLady]

I am wondering if it was damaged via rail or truck. Either way there are probably some pictures out there but it's unlikely the dealer would have them. Any photos would be taken by the rail or trucking company and would be in their possession for insurance purposes.

I work for a company that uses rail and truck for shipping and if there are any damages the photos don't go to the customer. But either way keep up with the VIN# to check if something shady is going on.

Thank you! That’s some good information! I am keeping track of the VIN.

 

[jc888888888]

HEY CANT PM YOU ??

JUST pm YOU WITH THE DEALER GOOD LUCK

 

[jc888888888]

JUST pm YOU WITH THE DEALER GOOD LUCK

HAVE DEALER STOCK Good luck!!!

 

[Chicago Mike]

Wow, I would have lost my mind if this happened to me and I'm very sorry you are going thru it.

Sponsored