Need some advice on part return process

[Greendesert]

I could not figure out where else to put this query.

I ordered tail gate line online using my fordpass points.
It arrived at the dealer and that dealer had a modular bed liner.
So, I bought that modular liner set and dealer offered to return the tail gate liner.

I am not seeing those points returned. Called fordpass agent and was told that
the dealer has to return those points back. The parts dept. says that I am at the
mercy of Ford and they do not have any acknowledgement of the return.

What is my recourse? thanks.

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