July 10th was my order/confirmation date at the dealership here in San Antonio. Still haven't heard anything. Only a couple "check-in" emails received from the dealership, XL, 2.5L
In everyone else's defense, I work in large scale project management. Between labor shortages, supply shortages, inconsistent supplier pricing and reliability and every other kind of covid related shenanigan, I still find time to update my customers on the status/delays. No communication is the worst communication.
No offense but you're all waiting for the hottest vehicle on the market with supply chain issues and this little thing called a pandemic going on. I was told when I ordered my EB to expect about 6 months but it could be longer and my order could be pushed to the 2023 model year. I don't expect any communication in that time aside from my dealer eventually calling me to say it's on the lot. If you don't like it cancel your order and buy something else? What do you expect from Ford? Do you think they have the resources to contact buyers individually? My office is constantly hovering around half to three quarter staff because of people being out sick with covid or taking care of a kid with covid. Why would they even waste resources informing customers of the pretty OBVIOUS reason for delays, you know, supply chain issues, battery shortages, electric motor shortages, transportation shortages, a PANDEMIC. Also, I completely agree with their allocation system, they reward their top performing dealerships with better allocation. Is this an everyone should get a trophy moment? Sorry but I don't have any sympathy here, I've owned ten different new vehicles in my life, three of which I've special ordered and I never expected communication from the dealer other than "hey, your car is here".
June 30 for me too! Alto Blue XLT from Liberty Ford Parma Heights. No build date or vin yet.
I hear you. Thank God my wife has been working from home. I wouldn't have a ride to work!
Well, for a company that is planning to move to a majority order-based platform you'd think they'd beef up that infrastructure a bit and have some better customer service. I didn't order this truck because I think it's 'sick' and 'dope' and I have all kinds of expendable income to toss around on the hottest new ride. I ordered it because it's the perfect size and economy to replace my ancient, failing work trucks. I NEED it. So yeah, it's a bit frustrating that I placed an order in early July and the only thing I've heard is Ford saying it's my dealer's fault and my dealer saying it's Ford's fault.
