After 17 months waiting, my 2023 Laredo 360 Hybrid came in. Not only did AutoNation not charge an ADM, they honored the quoted price even though it was $900 less than the window sticker price. If you want the Ford ESP warranty get a quote from Flood or Grainger and take it with you. Show the dealership what another Ford Dealership is offering. In my case, the Finance Manager could not match it so I went ahead the next day and bought a 10 yr/100,000 mile Ford warranty for $1,740 from Grainger Ford online.
I agree, dealers who add substantial money to stickers can only make you wonder how all the other departments operate. I guess I'm lucky as both my FL and NY dealers have been great. In fact we just bought my wife a new Escape. They gave me very good numbers on her 2016 Passat and a very good discount on the Escape. No back and forth and gave separate numbers for trade and discount (as opposed to combined trade/discount).
The only peep I have heard is "no news" when I ask them questions.
Message the CEO on Twitter. The customer service is not going to be able to do anything about it. Make it public. Real public not just here.
Has the CEO shown empathy in the past for other issues users have had here? Just asking as I just honestly doubt any ceo would respond or give a rats ass.
My order went in Sept.15 got an email 3 hours later from Ford confirming my order. I got two 45 day can't build emails. On April 13 got email saying it will be built the week of 6/19.
I’ve gotten three of those emails and no build email. I think you’re being helped first due to yours being an eco.
If you want an XL, why would you even consider that truck for 40K. You waited this long, hang in there! Get what you want, not what they try to sell you .
Or perhaps the OP is NOT aware that thread titles can be changed after the fact? Given the demographics of this group, I'd opt for giving him the benefit of the doubt. @IGNIGNKXT, you CAN change the thread title to reflect that the call came from the dealership, not Ford Motor Company.
