Issues with Granger Ford Dealerships QA service from another site.

[STARCOMMTREY1]

https://www.f150gen14.com/forum/threads/new-2024-king-ranch-issues.28510/

Posting this because @Granger Ford should have NEVER allowed this truck to leave their dealership and they havent been too helpful it seems to rectify the issues which speaks volumes to those who get sent a vehicle with issues.

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[Sticks]

I don't know how thorough the pre-sale inspections are supposed to be.

BUT I think it's entirely reasonable for less-skilled staff to miss (at least most of) those paint defects. I expect the inspection would focus primarily on possible damage from transport or parts missing/broken altogether. If the customer accepts the vehicle, I don't see what a dealer halfway across the country is supposed to do. The warranty is from FORD, not the dealer. Any nearby dealer should be required to process the claim if they have a body shop (many smaller dealers don't).

I'm with Granger on this one. Sounds like they wanted to offer pro-bono help until they realized the bed might need a full repaint. Maybe they could have been nicer and clearer when telling him that it's Ford's problem, but we only see one side of the story.

 

[Granger Ford]

I just wanted to pop in here and write a quick note. We looked the truck over when it is dropped off and again before delivery. Our team does a good job, but there are times that issues can be missed.

We then have a delivery process to the customer, most of the time it happens in person, but at times we have people transport the truck. In this situation it was transported to the customer and inspected by the transport company.

Unfortunately there were some quality issues on this truck and our team walked through potential solutions with the customer. We escalated the issues to the regional team at Ford and are waiting to hear back.

 

[OleFordGuy]

I'll hold any judgement for Granger since I don't know the Whole Story, I will say though after looking at the pics on the f150 forum, that truck should have never left the Ford Factory going to any dealership much less to a customer. That is really pathetical Quality Control by Ford Motor Company. Ray Charles could see that (full respect for Ray Charles).

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