Ford, where's my truck???

[Goose839]

@Ford Motor Company Here is a transcript of my over 1 hour chat with Lateisha at Ford yesterday. After 14 months of waiting without any kind of reasonable idea of when I can expect my order to be fulfilled, you might sense my frustration and sarcasm in my chat. I'd appreciate some kind of response from SOMEONE at Ford who can tell me when my order might be scheduled for production.

Info

at 12:39, Dec 7:

Thank you for choosing to chat with us. We will be with you shortly. You are currently 19 waiting in queue.​

Info

at 12:41, Dec 7:

All agents are currently assisting others. Your estimated wait time is 7 minutes and 48 seconds. Thank you for your patience.​

Info

at 12:43, Dec 7:

All agents are currently assisting others. Your estimated wait time is 6 minutes and 14 seconds. Thank you for your patience.​

Info

at 12:45, Dec 7:

All agents are currently assisting others. Your estimated wait time is 5 minutes and 23 seconds. Thank you for your patience.​

Info

at 12:47, Dec 7:

All agents are currently assisting others. Your estimated wait time is 4 minutes and 6 seconds. Thank you for your patience.​

Info

at 12:49, Dec 7:

All agents are currently assisting others. Your estimated wait time is 3 minutes and 31 seconds. Thank you for your patience.​

Info

at 12:51, Dec 7:

All agents are currently assisting others. Your estimated wait time is 3 minutes and 17 seconds. Thank you for your patience.​

Info

at 12:52, Dec 7:

You are now chatting with Lateisha. Please do not enter any sensitive personal data such as social security number or credit card numbers.​

Lateisha

at 12:52, Dec 7:

Hello, Chris! My name is LaTeisha. How can I help you today?

Lateisha

at 12:52, Dec 7:

Thank you so much for your patience with our longer than normal hold time.

Chris

at 12:52, Dec 7:​

hi. I'd like to check on the status of my Ford Maverick order

Chris

at 12:53, Dec 7:​

The sales code is F16019
and the order is R261

Chris

at 12:53, Dec 7:​

I don't have a VIN yet

Lateisha

at 12:53, Dec 7:

Chris, I see you are chatting in regarding a vehicle order status.

Lateisha

at 12:53, Dec 7:

I am happy to look into that for you.

Lateisha

at 12:53, Dec 7:

One moment please.

Lateisha

at 12:56, Dec 7:

Chris, I show your order status as In Order Processing/Unscheduled- Clean. The order has been entered into the Ford Ordering System. It will then be scheduled and placed in the first available production week. Once a VIN is assigned you may track the vehicle via Ford Vehicle Order Tracking website: https://shop.ford.com/vehicleordertracking

Lateisha

at 12:56, Dec 7:

Congrats on your new purchase!

Chris

at 12:56, Dec 7:​

what is the priority code?

Lateisha

at 12:56, Dec 7:

We will provide updated information as it is available. Please stay in touch with your dealer for more information and updates on the status of your order over the next several weeks.

Lateisha

at 12:56, Dec 7:

Priority Code: 10

Lateisha

at 12:57, Dec 7:

Chris, Is there anything else I can assist you with?

Chris

at 12:57, Dec 7:​

unfortunately not. It's been 14 months since I first placed my order. If I had a similar alternative I would take it. This is simply ridiculous.

Lateisha

at 12:58, Dec 7:

We apologize for the delay, and we are presently exploring every opportunity to increase production and accelerate the delivery of your vehicle.

Lateisha

at 12:59, Dec 7:

Your selling dealer is in the best position to consult with regarding available options.

Chris

at 13:00, Dec 7:​

I would also hope that production is prioritized by order date. Can you tell me if there are any iparticular items in my build that are holding it up? My dealer doesn't want to spend time dealing with me or working through Ford's labyrinth of a production system.

Lateisha

at 13:02, Dec 7:

Chris, unfortunately I do not have access to the information or the actual order. The dealer would have to advise you and make changes. I only have access to the order status.

Lateisha

at 13:02, Dec 7:

Is there anything else I can assist you with?

Chris

at 13:05, Dec 7:​

I understand your concern and I apologize with the delay in my response. I'm exploring every option to accelerate the remainder of my inquiry.

Lateisha

at 13:10, Dec 7:

Chris, unfortunately that is all the information I have access to. Currently there is not ETA disposition on the order.

Lateisha

at 13:10, Dec 7:

The dealer will have access to more information since they will need know when to expect the vehicle to be delivered.

Chris

at 13:12, Dec 7:​

I understand but I am committed to continuing my inquiry to you as soon as I can, at least once every 4.5 hours regarding my vehicle’s production schedule status. No matter what. Thank you for your patience and understanding.

Lateisha

at 13:14, Dec 7:

Chris, unfortunately the status will more than likely be the same every four hours as we do not receive live updates. The next update will not show on our end until it is schedule d for production.

Lateisha

at 13:14, Dec 7:

However, you are more than welcome to chat in as often as you like.

Lateisha

at 13:15, Dec 7:

Chris. Is there anything else I can assist you with?

Lateisha

at 13:16, Dec 7:

Correction, "scheduled for production".

Lateisha

at 13:17, Dec 7:

We have not heard from you for some time. Do you wish to continue to chat?

Lateisha

at 13:18, Dec 7:

I haven't heard from you in a few minutes. Do you need more time?

Chris

at 13:19, Dec 7:​

I understand it has been too long since you last heard from me. I want to give you an update on the status of my Maverick XLT order inquiry.

Unfortunately, continued processing issues are slowing things down. I'm working diligently to try and reduce these delays.

Lateisha

at 13:22, Dec 7:

Chris, I have provided you with all the information that I have access to. At this point I suggest reaching out to your selling dealer for further assistance as I can only provide you an order status. We apologize for the delay, and we are presently exploring every opportunity to increase production and accelerate the delivery of your vehicle. Please stay in touch with your dealer for more information and updates on the status of your order over the next several weeks.

Lateisha

at 13:22, Dec 7:

Is there anything else I can assist you with?

Chris

at 13:24, Dec 7:​

I can understand that it's frustrating to not get resolution to your problem for an extended time and not be able to move on. I apologize for this delay. I'm exploring every opportunity to accelerate the completion of my inquiry.



New Vehicle Support Team 800-334-4375.



The Feedback case I have created for you today is CAS-40053719-xxxxxxx.

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[Redneck Garage]

That is sad , the only shot you have is going to your dealership to see if they can get answers. The chat line is only good for basic info. Did you reorder from a different dealer when the order banks opened last ?

 

[Goose839]

That is sad , the only shot you have is going to your dealership to see if they can get answers. The chat line is only good for basic info. Did you reorder from a different dealer when the order banks opened last ?

I didn't change dealers because my deal was for 4% off invoice and I can't get that anywhere else. But the dealer doesn't have any more insight than the customer service people. All they tell me is the same info the chat people tell me. The only change I'm considering is removing the hitch - that's the only constraint besides being a hybrid. If Toyota made a reasonably similarly priced (even a bit higher) alternative I'd drop Ford and go to Toyota in a heartbeat.

 

[Mav101]

🥲

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