Ford Recall procedure

[OffGrayMulchWagon]

So, if Dearborn can tell me this specific vehicle needs a recall repair...

why does the dealer need me to show up to the Service Drive to know whether they have parts for it,

despite not even looking at the vehicle once it's there?

Dealer 1:

Called, rep says they can't tell if they have the parts for it because they can't start a ticket on a recall without the vehicle there (I tell them I'll call back, called back and left vm, never got a response to vm).

Dealer2:

Called, asked specifically if they have the parts - "no, but we can order them". They schedule me for the following week (with me thinking this allows time for parts to arrive). I show up and wait a total of about 30 minutes to find out that they will give me a call to bring the truck back once they have the repair parts.


Is this a Ford thing, or are all the companies like this since The Great Supply Chain Breakdown ?

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[RDRahn]

I had something similar happen to me with the early air bag recall. And since I just purchased the vehicle, I felt obligated to return to them for the service - but they are nearly a hour away from me. Passed 3 other Ford dealerships to get there.

Certainly a head scratcher.

 

[rk06382]

Local Ford dealer scheduled to come to my driveway to do the air bag light recall. He was done in 15 minutes. I plan on also using them for my first oil change in my driveway.

 

[Msradke]

Ford want repair opened to order parts. In the past dealers would order hundreds of recall parts and not use them . While other dealers can't get any because of this. It is also how they track recall repairs.

 

[OffGrayMulchWagon]

Ford want repair opened to order parts. In the past dealers would order hundreds of recall parts and not use them .

Understood. Thus, receive call about repair, schedule and confirm a date for repair that allows time for arrival of parts, order parts....no?

Are you saying people were setting up recall repairs and not showing up, or that dealers were ordering too many parts ahead of time?

 

[OffGrayMulchWagon]

Local Ford dealer scheduled to come to my driveway to do the air bag light recall. He was done in 15 minutes. I plan on also using them for my first oil change in my driveway.

So, if you schedule the mobile, they can order the parts without showing up at the dealer first?

 

[Msradke]

NO. Dealers were ordering parts to have in stock before customer comes in. Example your dealer has 1000 vehicles on list dealer would 2000 parts. Now you have dealers that con not get parts to do recalls. Years ago that was normal. The dealer with 2000 parts would do recalls for there customers and not sell the parts to other dealers. System is dealer will get maybe 15 parts and than have to order per vehicle till a time when there is enough parts stock to have more available.

 

[Msradke]

Understood. Thus, receive call about repair, schedule and confirm a date for repair that allows time for arrival of parts, order parts....no?

Are you saying people were setting up recall repairs and not showing up, or that dealers were ordering too many parts ahead of time?

Dealer ordering to many parts

 

[rk06382]

So, if you schedule the mobile, they can order the parts without showing up at the dealer first?

They called me to schedule. They are the local dealer I purchased the Maverick from & my dealer of choice in Ford Pass.

My driveway with my Maverick:

 

[OffGrayMulchWagon]

2 weeks later Update:

Monday - Called to check if parts have arrived: "It looks like (agent name) was handling that, let me leave her a message to check and call you back".

(Received no call)

Wednesday - Called specifically the agent handling, "Let me get with (Other Person) to see if that part is in for you". {transferred to Other Person}: "Let me get with (agent that transferred me) to see if that part has arrived so we can get you scheduled".


Back to waiting for phone call, I guess.

 

[Darryl]

Understood. Thus, receive call about repair, schedule and confirm a date for repair that allows time for arrival of parts, order parts....no?

Are you saying people were setting up recall repairs and not showing up, or that dealers were ordering too many parts ahead of time?

People would order parts and not show up. We had a Navigator in for a rear camera recall. He mentioned that his cooled seats didn't work. I diagnosed and ordered the part (still under warranty) . The parts arrived 2 days later. They called him several times to schedule his return date. Never answered, never called back. Two months later they called again because we needed to retrieve some information to close the ticket and get reimbursed by Ford for the recall. He informed them that he's traded the vehicle at a dealership 200 miles away. They'd already sold it. We didn't even get reimbursed for the recall because we couldn't get the information Ford needed. And we had a part in stock that we probably won't sell because it not that commonly replaced

 

[Darryl]

Understood. Thus, receive call about repair, schedule and confirm a date for repair that allows time for arrival of parts, order parts....no?

Are you saying people were setting up recall repairs and not showing up, or that dealers were ordering too many parts ahead of time?

People will not show up. We had a fusion in for a door latch recall. They only brought it in because one of their latches malfunctioned. We replaced that latch and two others. But there was a problem that prevented us from replacing the 4rh latch and another part was needed. We let the customer take the car because she needed it for the weekend with the understanding she'd being it back the next week. 2 months later, she's yet to return . I know they've contacted her. We can't get paid because the recall isn't finished. She's still riding around with a potentially defective latch that may fail. If the latch fails, and someone falls out the back door, will she lie and say she thought we'd completed the recall? I KNOW she's aware it's not finished. . But I guess she's content because the broken latch on the driver's door was fixed

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