Ford Pass app not accepting service notes.

[Clock Doc]

Any one else having or have had an issue with FordPass not taking your service info.
Did an oil/ filter change today and tried to put the info into the Fordpass app several times. It just does not save the info. When hitting save the screen goes blue with Ford logo then the main screen comes back. No records are saved. Also the app is up to date.
I went to FordPass on my desktop but could not find anyplace to input in a service record. Any thoughts much appreciated.

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[Malyk]

I'm also confused with this, I've heard of others imputing their service records but I have no such option.

 

[Rentman1225]

I didn't know this was an option, but I had my first dealer performed oil change tonight. I opened the app on my phone, clicked service, then service history. Nothing was showing up but it did say there could be a delay for records to appear. At the bottom of the screen it said you could add service performed at other shops or enter your own records. So I thought I would try it. I was able to enter the info and it saved the record without any issues.

 

[Don806]

It was difficult for me to navigate but figured it out, for me:
Open the app
Click the service icon in bottom
Click the service history icon
Click the add record button at bottom of screen
Entering the info was the not most user friendly part but I have both my oil changes in

 

[Clock Doc]

I didn't know this was an option, but I had my first dealer performed oil change tonight. I opened the app on my phone, clicked service, then service history. Nothing was showing up but it did say there could be a delay for records to appear. At the bottom of the screen it said you could add service performed at other shops or enter your own records. So I thought I would try it. I was able to enter the info and it saved the record without any issues.

It was difficult for me to navigate but figured it out, for me:
Open the app
Click the service icon in bottom
Click the service history icon
Click the add record button at bottom of screen
Entering the info was the not most user friendly part but I have both my oil changes in

I'm glad you guys got yours to work.
My app for some reason glitches when I hit the save button and nothing is saved.
I keep a written record and a file on my PC so not worried about records. I'll give it a shot again tomorrow.

 

[ValenciaOrange]

My app shows service that was done to another Maverick. I called Ford, and they said they can not change what is on the app.

 

[Malyk]

It was difficult for me to navigate but figured it out, for me:
Open the app
Click the service icon in bottom
Click the service history icon
Click the add record button at bottom of screen
Entering the info was the not most user friendly part but I have both my oil changes in

That's where I'm having issues, I don't have an option to input anything. Anyone else on android have this issue?

Edit: also in Canada, not sure if we would have access to this

 

[lajlmt]

My app show service that was done to another Maverick. I called Ford, and they said they can not change what is on the app.

That a/c looks like that dealer added stuff…

 

[Clock Doc]

My app show service that was done to another Maverick. I called Ford, and they said they can not change what is on the app.
VO that might have to be changed by the shop that did the service. Most likely someone else got your work record and they gave you someone else's. If no joy from the dealer try the app creator.
If no one is willing to fix that issue I can see this app causing havoc with resale.

That's where I'm having issues, I don't have an option to input anything. Anyone else on android have this issue?

Edit: also in Canada, not sure if we would have access to this

I have an android also, not sure if that's the issue or not. Everything else in the app works fine and the add service record is there, it just rejects the input.

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