Customer service not helpful

[FrankS]

Just got off the phone with Ford customer service or lack there of. Checking status. Have seen posts of orders in same configuration as mine that were placed after mine receiving a vin number and production date no explanation why mine has not moved. Only response was call the dealership.

rhey say it is the copilot but that is bogus. If it was the case how are orders placed after mine with copilot being scheduled?

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[Espeer]

Exactly the same? Trim, options, etc? And in the same region of the country?

 

[Shakesbear]

Yep. No real info from customer service. Survey should convey this

 

[Renho17]

They aren’t told this info, phone jockey’s aren’t told info about manufacturing, Nor is your dealer. You just have to wait like the rest of us. I had many hybrids ordered after mine get it before me AT the SAME dealership.

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