- First Name
- Al
- Joined
- Dec 6, 2024
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- 8
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- 66
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- 29
- Location
- Charlotte, NC
- Vehicle(s)
- Maverick XLT
- Engine
- 2.5L Hybrid
- Thread starter
- #1
Android Auto wireless question here. At present I am about 7 months into the 1yr complimentary Premium Connectivity program and on the screen it indicates it is active until May 2026. Prior to Dec 5 I had a Samsung phone which brought up Android Auto once I got into the vehicle. It used Waze (which I of course have on my phone and is my preferred navigation app). It worked fine and I was able to specify locations to drive to and most of the time it worked wirelessly. Sometimes it was necessary to connect via USB for route information to populate. Throughout that time mobile data on my phone was disabled.
A few weeks back I replaced my Samsung phone with a new Motorola phone and paired it with the vehicle successfully. Now when I get in the vehicle it asks me to unlock the phone prior to bringing up Android Auto. That is tolerable step but not preferred. The big problem is that Waze no longer is able to determine a route. It churns and churns and comes back indicating an Error. In the bottom left of the Android Auto screen it says Offline. I have all the Permissions set as in my old phone. On the phone it indicates I am connected to the Ford network. I finally contacted Ford Help. They walked me through deleting the old and new phone and re pairing the new phone. During that process the rep indicated that I needed to turn mobile data on in my phone since the Premium Connectivity package does not include Internet data but only includes some additional Ford provided features. Sure enough when I activate my phone mobile data, Waze works fine and is able to determine a route. It works via USB and Wirelessly.
After hanging up with the rep I brought up the details of what was included in the Premium Connectivity and in reviewing it, it sure seems to indicate Internet connectivity is
included as I had always assumed. (It would not be much of a "connectivity" package if it did not provide Internet access to use things like Waze and Messages.)
Has anybody else been successful in using a Motorola phone with Waze in the vehicle. if so any suggestions on what it is I am missing that is preventing this from working without enabling mobile data on my phone?
A few weeks back I replaced my Samsung phone with a new Motorola phone and paired it with the vehicle successfully. Now when I get in the vehicle it asks me to unlock the phone prior to bringing up Android Auto. That is tolerable step but not preferred. The big problem is that Waze no longer is able to determine a route. It churns and churns and comes back indicating an Error. In the bottom left of the Android Auto screen it says Offline. I have all the Permissions set as in my old phone. On the phone it indicates I am connected to the Ford network. I finally contacted Ford Help. They walked me through deleting the old and new phone and re pairing the new phone. During that process the rep indicated that I needed to turn mobile data on in my phone since the Premium Connectivity package does not include Internet data but only includes some additional Ford provided features. Sure enough when I activate my phone mobile data, Waze works fine and is able to determine a route. It works via USB and Wirelessly.
After hanging up with the rep I brought up the details of what was included in the Premium Connectivity and in reviewing it, it sure seems to indicate Internet connectivity is
included as I had always assumed. (It would not be much of a "connectivity" package if it did not provide Internet access to use things like Waze and Messages.)
Has anybody else been successful in using a Motorola phone with Waze in the vehicle. if so any suggestions on what it is I am missing that is preventing this from working without enabling mobile data on my phone?
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