A crazy thing happened... received email from Ford Executive Offices

[Rojo]

Even I know yeet is what people in Texas use for “Y’all eat yet.”

That's a good one!

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[bwayne]

good deal.

Yeah, your story is the reason I ordered from a big dealer. Odds just aren’t in your favor if the only hybrid order from a dealer that has 6 mavericks ordered.
Ordered in July and got my truck earlier this month.

Glad you are finally scheduled though.

My dealer is the largest volume dealer in Missouri. I hope that makes a difference. Even so, they don't have a lot of new vehicles on the lot.

 

[UpNorthBuckeye]

I had a nice experience with Ford Customer Service on Thursday, but no miracle ending to my story. I ordered in August, and all I've gotten since then was the initial Ford email saying "we got your order and we will let you know when your Maverick goes to production", and then a few months later I got the "sorry for the delays, we're giving you some free FITS accessories" email. Other than that, about once a month I've emailed my sales guy here in Michigan at Spirit Ford.
But on Thursday, I thought I would call Ford directly and I was just happy that (1) a nice guy went through the info with me and (2) confirmed that my order was approved and in the system and (3) gave me my sales code #, which I'd never had before, and also confirmed my order #.
So, they didn't tell me that "oh by the way, your truck is going into production" or anything, but I just felt better knowing that I am still being PROMISED my 2022 Hot Pepper Red hybrid XLT, at the quoted price with no dealer markups (according to my dealer) and I'm not being pushed off to the 2023 production.
Is it a rock hard guarantee I'll see my truck anytime soon? Nah. But felt better to talk to a person, fairly quickly, too (no long wait on hold).
Sh!t, now I want my truck worse than ever........

 

[Delzona]

So last Friday I e-mailed Elena Ford, Chief Customer Experience Officer and Brad Brownell, Director, Customer Experience at Ford. I was very polite and inquired about the status of my July 7 hybrid lux order and asked a series, again very politely (I'm a nonprofit lobbyist by trade), why June and July orders are not being prioritized, the allocation system needs serious reworking for Ford's new model of business to function, the same builds ordered in June and early July that ordered in August are getting scheduled, etc.

To my suprise, I received an e-mail from Ford Executive Offices yesterday morning. A very nice lady named Lynn Arledge, cc'ing Elena and Brad, offered to talk to the Maverick production/scheduling team to see what the hold up was. For note, i dropped the SIBL for the DIBL in early November and ordered from my small town dealer (6 orders, mine is the only hybrid). I e-mailed back thanking her for looking into this for me, I'm very excited about the Maverick as it'll be my the only Ford I've owned apart from my first vehicle ever when I was 16-which was a 1986 Ranger extended cab. Lo and behold, I got an e-mail from Lynn this morning, again cc'ing Elena and Brad, informing me that my hybrid is scheduled for March 7...

That's really nice that not only did you get an answer, but you also got scheduled. Did they happen to address why the thousands of us with June and July orders are still waiting for a build date and why later order dates are getting scheduled before us?

 

[XLTLUXRED]

I called Ford Customer Service today, too. Second time ever. Unlike when I called in October and waited about an hour, this time I got through very quickly. The person I spoke to was very nice, and I learned very little. Hybrid went to Body Shop and was Produced. Modules populated on 1/4, then the truck sat for 12 days, then went to an external Body Shop for 2 days (SIBL). Now it's been sitting there for 10 or 11 days. No "Built" email. Since I have gotten the Vehicle Visibility Report from the dealer, she said I knew more than she did.

What I learned today is that it is still listed as "In Production" (since December 15th) and it is NOT yet listed as awaiting shipping. She did not know why. Nothing about the timing in this process is guaranteed. Delivery still says estimated to be 2/13. Yet it hasn't shipped and shipping takes 3-4 weeks. So that date will get pushed out.

We wait, we wonder.

 

[Lugnut]

I, like most other people, have been stuck at home for 2 years with little kids teaching preK, kindergarten, and first grade. In my day job, I'm a nonprofit lobbyist for kid's heatlh so I'm been on the frontlines working on vaccines, masks, public health preventive measures, etc and it's taken a huge toll. The MTC has been my outlet for all this and when i first saw the MAverick, I was like "this is going to get me through, this is the truck I've dreamed about since my '86 Ranger." And to the other poster re: June/July orders-I did not jst focus on my order, I asked about all of our orders.

A HUGE Thank You too to you!

 

[willows72]

Care to share those contact email addresses?!?

 

[Redneck Garage]

22 or 23?

order a 23 in Aug of 22

 

[Redneck Garage]

Yeah the people who ordered there might not get their build for three model years dependent on allocation.
Such a weird stupid business model.

Pretty sure it wouldn't be that long however this "ordering" situation is turning out to be pretty much exactly like the Bronco one. While frustrating that there is supply chain problems and it takes longer than usual to get a vehicle- thats unavoidable , the "allocation" thing is totally unfair to the consumer and should be removed as Ford switches to customer ordering. Whether they will is another question as they haven't done anything with the Bronco ordering and folks were waiting a year and a half to get a truck. Jim Farley please look at this and fix it !!!!

https://carbuzz.com/news/you-may-have-to-wait-years-for-your-ford-bronco

"They stopped taking orders" - sound familiar ?

https://www.freep.com/story/money/c...d-bronco-1-000-dollar-perks-delay/5750434001/

 

[Dun4791]

Pretty sure it wouldn't be that long however this "ordering" situation is turning out to be pretty much exactly like the Bronco one. While frustrating that there is supply chain problems and it takes longer than usual to get a vehicle- thats unavoidable , the "allocation" thing is totally unfair to the consumer and should be removed as Ford switches to customer ordering. Whether they will is another question as they haven't done anything with the Bronco ordering and folks were waiting a year and a half to get a truck. Jim Farley please look at this and fix it !!!!

https://carbuzz.com/news/you-may-have-to-wait-years-for-your-ford-bronco

Ford isn’t going to change.

 

[Redneck Garage]

Ford isn’t going to change.

If you read this article the allocation model looks even worse -

https://carbuzz.com/news/you-may-have-to-wait-years-for-your-ford-bronco

Under the old model, 50% percent of dealer allocations would be based on reservations - that is now just 25%. The bottom line for buyers is that those who placed reservations are now less likely to see their vehicles for some time. For one dealer that based its own marketing strategy on promising a below-invoice price for those who made reservations, this is a big problem. It now has loads of reservations - reportedly over 1,000 - but that's far less than any one dealer is expected to get in even one year of production. This dealership that has managed to draw loads of customers is going to have a long wait ahead of it, possibly even as long as four years. And that's assuming that the dealer gets no new orders in the meantime.

What that is saying that not only is the volume of the dealership a factor in the "allocations" given, the number of ordered vehicles from "reservations" shipped to that dealership wouldn't be more that 25% of their total given to them. The rest dealer stock.

 

[Tking]

True, at least partially. As someone who "lived it", from early distributed systems to the mainframe to the Internet and beyond, and who is now teaching it....it has been fascinating to see the students of today...and even how they've changed in the last 10 years. I was lucky to be on some fantastic projects during my career. There are some who are good....really really good...and I have no doubt they won't contribute to the future you envision. I also get to see a lot of students who are there because they have been told its the future. For instance, I teach Game Design (Mostly using Unity and C#) and there are lots of students who take it because they love playing games and as a result think they want to write/design games. But there is a difference between playing and creating/writing code for games, which I discovered while playing games with my son. When he plays he is trying to figure out how to beat the level, etc. When I play, I'm constantly looking at what the game designer and programmer did, and thinking about how to do those things. Along those same lines, today's students are GOOD at UI (user interface) aspects. Whether it is a GUI program or a game, or designing menu's for an app, they are good (better than I am) at putting it together. I think this is partially because they've lived their entire lives using these kinds of interfaces. At the same time they STRUGGLE when they have to do command line things (e.g. Linux scripts). They (students) have many advantages compared to the distant past. They have free tools, software products, tons of instructional videos and resources. This can also be a disadvantage because there is so much information out there and they have trouble sorting through it. They also are lacking an understanding of computer fundamentals, by which I don't mean how to use windows but how the binary digital machine works, instructions, how the processor works, etc. The vehicle analogy is that they know how to drive it, but don't know how the engine, drivetrain, and other components work. Some would say they don't need to know, but having those skills made a huge difference in my career. They are also "disadvantaged" in that the tools sometimes make it easier to keep trying sh*t over and over, instead of stepping back, THINKING about what they are trying to do and what it takes to correctly program that. I've even had to tell people (nicely) to take their hands OFF OF THE KEYBOARD, i.e. stop changing things without understanding what you are changing and why.

I read an article a few weeks ago talking about how smart engineering students at big name schools are having to be taught basic file structures so they could find their assignments. They have grown up just pulling what they want out of the cloud with search terms while not knowing how the underlying structure works so they are able to do so. Shows the rift in culture and no how between young and those who teach that need to be brought together in schools.

 

[Dun4791]

If you read this article the allocation model looks even worse -

https://carbuzz.com/news/you-may-have-to-wait-years-for-your-ford-bronco

Under the old model, 50% percent of dealer allocations would be based on reservations - that is now just 25%. The bottom line for buyers is that those who placed reservations are now less likely to see their vehicles for some time. For one dealer that based its own marketing strategy on promising a below-invoice price for those who made reservations, this is a big problem. It now has loads of reservations - reportedly over 1,000 - but that's far less than any one dealer is expected to get in even one year of production. This dealership that has managed to draw loads of customers is going to have a long wait ahead of it, possibly even as long as four years. And that's assuming that the dealer gets no new orders in the meantime.

What that is saying that not only is the volume of the dealership a factor in the "allocations" given, the number of ordered vehicles from "reservations" shipped to that dealership wouldn't be more that 25% of their total given to them. The rest dealer stock.

And that’s fine if they want to run their company that way, even though I don’t understand why or agree, whatever.

But what I think is total bs, is accepting, validating, and approving an order knowing full well it won’t get delivered. I mean why? It’s simple, deny the order and suggest going to a dealer with more allocations for the year or deny and say try again next year because allocations are filled at all the dealers now.

Why approve with no intention of building?

EDIT. And furthermore, how does a dealership accept HUNDREDS of orders in good faith with having the certainty to know there is no possible way they will all be delivered?

 

[mrchips0401]

So last Friday I e-mailed Elena Ford, Chief Customer Experience Officer and Brad Brownell, Director, Customer Experience at Ford. I was very polite and inquired about the status of my July 7 hybrid lux order and asked a series, again very politely (I'm a nonprofit lobbyist by trade), why June and July orders are not being prioritized, the allocation system needs serious reworking for Ford's new model of business to function, the same builds ordered in June and early July that ordered in August are getting scheduled, etc.

To my suprise, I received an e-mail from Ford Executive Offices yesterday morning. A very nice lady named Lynn Arledge, cc'ing Elena and Brad, offered to talk to the Maverick production/scheduling team to see what the hold up was. For note, i dropped the SIBL for the DIBL in early November and ordered from my small town dealer (6 orders, mine is the only hybrid). I e-mailed back thanking her for looking into this for me, I'm very excited about the Maverick as it'll be my the only Ford I've owned apart from my first vehicle ever when I was 16-which was a 1986 Ranger extended cab. Lo and behold, I got an e-mail from Lynn this morning, again cc'ing Elena and Brad, informing me that my hybrid is scheduled for March 7...
[/QUOT

I’m in a similar status as you (6-17-21 hybrid XLT LUX order)…just got my VIN the other day and hoping I get a build date soon.

 

[FirstFord]

No, I am a hip and cool old dude. I stay up on all the new vernacular. Tryin to stay relivant - YOLO. hahahaha

Fo Shizzle

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