1/27/22 Order Rejected

[C_ross1979]

After not receiving a confirmation email from Ford and a call to the Ford customer service number with no record of my order I called the dealer. They say Ford rejected my order and 100s of others who made them on the 27th. Anyone else run into this issue? Or did the dealer likely not submit the order correctly?

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[Martin Ohio]

Dealer error is my bet.

 

[Mrdon2022maverick]

After not receiving a confirmation email from Ford and a call to the Ford customer service number with no record of my order I called the dealer. They say Ford rejected my order and 100s of others who made them on the 27th. Anyone else run into this issue? Or did the dealer likely not submit the order correctly?

Did mine on the 25th. The next day, the 26th, I received Ford confirmation.....Lucky I guess!

 

[NewBernWolf]

Pretty sure your dealer failed to submit the ROVP form before the deadline.

 

[Big_T]

Classic case of dealer screws up, blames Ford.

 

[Naranjita]

Ford did not reject any orders, just cause they didn't want to do them. But they did give dealers until 2/2 to submit their verifications and fix any errors. Sounds like your dealer just found out they didn't do it right in time and therefore, your order was not in correctly by the deadline. Most likely dealer error. We see it all the time.

 

[TacoHolder]

Pretty sure your dealer failed to submit the ROVP form before the deadline.

This. Order submission is a multi-step process and your dealer likely dropped the ball before getting everything done.

@C_ross1979, did they ask for a copy of your driver license?

 

[C_ross1979]

This. Order submission is a multi-step process and your dealer likely dropped the ball before getting everything done.

@C_ross1979, did they ask for a copy of your driver license?

Yes they did..made a copy of it along with insurance.

 

[hiball]

I ordered a hybrid in october and got the email right away saying thanks and to expect emails along the way as it gets further along to being built. After three months with no answers i called ford direct to find out my order doesnt exist. My wife works at the dealership and it was 100% sent to ford along with many others and was never fulfilled on fords side with no notifications to me or the dealer. If i hadnt called ford, the dealership wouldnt have known mine and others were not going to happen. Total bummer. Just got news today a lady who ordered the eco boost 4x4 model backed out and her truck is being built as we speak. So while i did not get the hybrid i am lucky to have the opportunity to get one regardless in another month or so.

 

[C_ross1979]

Looks like it will be a 2023 for me...

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