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Push on both sides at the same time with flat trim removal tool, if you push one side it will pop back in most of the time when pushing the other side.

A few months ago, I started losing the connection to the point where there was no connection at all. So I opened the bottom panel and wiggled the cables, and I recovered the connection. For a few more months it worked, then I started having problems again and completely lost the connection. I...

Take the panels out and push the cables in — that helped me the first time, a couple of months back. Now I’ll be replacing the cables, since pushing them in again isn’t helping anymore.

I just replaced the USB hub. It improved the connection, but it’s still losing it. I took it to the dealer for another reason and asked the service advisor. He said he isn’t familiar with that specific problem, but he thinks it’s either the cable/connection in the back or the module itself. I...

No, I didn’t think that would be the fix, but it didn’t hurt to try. The Apple cable made no difference. I took it to the dealer for another reason and asked the service advisor. He said he isn’t familiar with that specific problem, but he thinks it’s either the cable/connection in the back or...

Just installed a brand-new one directly from Ford. I regained the connection, but I immediately noticed it disconnects with small taps. I drove two hours on the highway and it disconnected a couple of times. I’m thinking of replacing it again, along with the mini-USB cable, just to be sure the...

I just replaced mine, and it disconnects with road bumps or if I hit it directly. Should I ask Ford for a replacement? could it be something else? replace the internal mini-usb cable first?