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At least you got a callback from someone! Good to know they're out of the office while I'm being screwed for the holiday.

By the time taxes are paid, there's no profit to be made. Maybe 6-8mo ago when the market was hot. Plus, the point wasn't to resell it anyway. However, I don't want the dealership to make any more than they're going to on this. Best I could hope for is to break even if I don't end up liking it.

Called - contact your dealer, there's nothing we can do... Chatted - I'll "escalate your case," but you need to contact your dealer and work with them... PMd the Ford account here - you should receive an email or phone call from a representative...that was a week ago. Contacted the...

My 2023 hybrid has been sitting at the dealership for over a week. I never received my private offer from my original 2021 order, despite (according to the dealer) everything "matching up." While they could file an exemption for the $2750, they are not going to. I've tried reaching out to Ford...

It sounds like the dealership didn't put in the COVP correctly and that's why they're hesitant to put in an exemption. They know they won't get reimbursed from Ford.

Is there any type of paper trail when this occurs or any proof that the exemption was created?

How would someone know whether or not the dealership actually did the COVP vs it being a mishap with something not matching?

Ok, so the exemption thing is separate from the inventory specialist at this point since the vehicle already arrived. I obviously won't hold you to this... Is it possible for the customer to receive a refund from the dealership in the event that the exemption is approved or is the exemption...

Sorry to bombard you here, but I just have some follow up questions. Did you guys do that before or after you talked to your inventory specialist? My dealership still claims they have been unable to reach anyone that can fix this. Have you ever witnessed a dealer reimbursing a customer in the...

@fordvideoguy Would you mind sharing the specifics on how you created the "exception" and who from Ford (not specifically, in general) you worked with to get that arranged? I'm wondering if this is something that my dealer could replicate if they knew the steps and would know that they would be...

Tim @fordvideoguy has been a huge resource! I'm wondering if he has heard anything about the bronco customer he's dealing with and their special offer. My dealer has been unsuccessful in their attempt to reach their inventory specialist and it's been a week.

Nothing yet... https://www.mavericktruckclub.com/forum/threads/private-offer-in-smart-vincent-by-now.23370/page-2#post-464975 Not sure if @fordvideoguy was able to resolve the issue with his customer and give some insight to the process.

Thanks! I'd have taken delivery of it already if @Ford Motor Company would be able to figure out why my private offer is still missing...

Mine arrived at the dealership yesterday. Hybrid XLT.

Please keep me updated on this process/situation so I can share with my dealer (if necessary) on how to resolve it. I'm sure others will be in the same boat now that trucks are arriving at dealerships.

@fordvideoguy I listened to the recent podcast. You mentioned someone in a similar boat that I'm in (truck arrived,but no private offer) and that you're working on getting an exception. Can you keep us posted on how your Ford rep is handling that? Also, if I give you my zip code, do you think...

Thank you Tim. My truck finally arrived, but the dealership claims they have been unable to reach their rep to get this corrected, saying that the reps are backlogged, short staffed, etc... The dealer mentioned something about potentially getting a check from them at a later date, but I don't...

I contacted my sales rep and apparently the only person at the dealer that can look into this is the GM(???) who of course wasn't there... How long should I wait before I reach back out to them? I don't want to bother them, but at the same time, I want to make sure this gets resolved before the...

Thank you for responding! I've reached out to my dealer, but I am not encouraged by their response. I listened to your livestream yesterday and you made mention about how some orders can be corrected and some cannot. What determines whether or not the inventory specialist/dealership can get it...

I didn't want to create a new thread since this question has already been asked seemingly a million times, but I'm hoping Tim @fordvideoguy can help. 11/2021 - place order for hybrid XLT 6/2022 - receive the "if we cannot build 2022, you get a private offer towards 2023" email 9/2022 - order...