I contact them weekly, but I dont praise them for being ahead of their emails. This week I got the "Good news! You are in order processing". I have been in order processing since I first reached out in January. Excuse me for not being mildly entertained for that ground breaking news. I will...
You are praising up to date info, but you contact them daily. I have been waiting since October for a build date. I have recieved 3 emails from Ford. Am I supposed to be impressed?
I got time on my hands. The SIBL had issues by the company Ford chose. I dont feel confident with the shops around my area not making the same mistake. Would rather have any damage be under warranty by Ford. We will see how it pans out.
My dealer also said that if I remove it they dont...
Ford Customer Care was wrong for me today. I got on their Chat to check status. He gave me a VIN and said it was in Chicago. I was so excited so I looked up the VIN to confirm... it was an explorer so I called the 800 to check. They confirmed he was on the wrong page. I am still waiting. Talk...
When a person waits for as long as most of us have... A email that says you are scheduled for 4 months from now is better than nothing. While the email 1 week from build is more reality. The 6-8 week email gives you hope. Without any email you are left wondering if you will ever see a date of...
Well lets see. I would try the Hotline... then they will tell you to talk to your dealer.... your dealer will say I have no idea... then you will try the Chat... they will give you the tracking link for when you get a VIN, at that point you should ask for the purpose of the link if you dont...
Ordered 10/14. Refuse to drop SIBL and Bed Cover. No VIN at this time. I am not going to change anything. I wanted everything I added and they can figure out how to supply it. If I can get the bed cover then they should be buying from the same place, that is my own opinion though.
Here is the problem I cant get over. They tell us to remove constrained items, then build a vehicle with all the contrained items on an Ecoboost that was confirmed after a lot of our Hybrid orders. You want your hybrid truck drop these options.... you went Ecoboost heres your truck and all the...
So I called today. I was told they were working on June, July, and August. I was also told to drop certain things and they guaranteed earlier delivery. Not going to do it, but I like the guarantee. They couldn't tell me how much faster though.
I have a Mid October order. I am not mad that the parts were constrained. I am frustrated with how constrained parts have been used. A bare minimum truck should be built with a later order date as long as that doesnt interfere with earlier orders. The June orders keep losing a parts that were...
Hybrid XLT, SIBL, Trailer Hitch, Full size Spare. Order confirmed 10/14.
I was told last week the only way to get ot before being a MY2023 was to remove Spare Tire and SIBL. I asked if I did that what date were we talking for delivery. "No guarantee this would speed up delivery." Well then...
Well I am scheduling two months out since that is Fords current planning schedule.
I better check supply schedules for missing parts. Looks like the SIBL will be restocked and ready to produce 5400 vehicles in 4 weeks. Now I look to see if there are more moon roofs coming. Looks like moon...
Can you provide weekly updates as to what date of order Confirmations you are currently schduling? If you are truely moving oldest to newest, you could say what date you last scheduled. At least it will give hope to where you are and where our orders stand for scheduling.
Example:
Scheduled...
@Ford Motor Company. I hate the new process. Would have preferred a guesstimate of month of completion. Then follow with a build week when scheduled. Last email build date.
Order Confirmation 10/14
Tentative date of build June or July
Scheduled build week 7/1
Build day 7/18.
This example...
Well complain that you dont think the email is working. Ask them to verify your email. Then add some flare like I just wait and get disappointed. They say here is a $100 gift to spend on Merch. That way you can rock it without a vehicle.