My trip to the dealer for recalls experience!

[r100gs91]

Approaching Thanksgiving 2024 and almost 30K miles I must say I am satisfied with my vehicle. From day one mine has not had any major issues surface. Everything except the side airbags that has needed to be done, have been computer updates.

I truly believe Ford is making progress in making early adopters feel satisfied. When going to the dealer I have been treated very well. They addressed me as Sir or Daniel. Having first day rental on your ESP sure smooths the bumps when going in for services and needing transportation. The only time I encountered pushback was the first time I took the Maverick in for the airbags recall and the first brake recall, saying that they would have to drive it to confirm grabby brakes. My response was, didn't you hear the brakes chirp the tires pulling into the service arrival area. He goes, Oh! From that moment on, I believed they realized that I am not someone who will accept shoddy work and being blown off. I am not working with that Service Advisor any longer. Honestly in late 2022 dealer service advisors seemed overwhelmed and not sure of what really needed to be done.

After that the recalls started rolling in (mostly piddly). Decided that I was going to take it in when the recall for reprogramming the PCM became available and the flow of recall notices slowed. The new Service Advisor is far more organized. On all occasions my vehicle was returned in perfect condition in the time window promised. They were very gracious about installing my dash cam from Ford Accessories and did a nice job. Yes I have only been to the dealer 3 times in 2 3/4 years. Now I am feeling even more confident that the Maverick hybrid was a good choice and will get me to when I am no longer driving.

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[RR - All the way]

I recently had two outstanding recalls on my 22 EB, the oil changed, and tires rotated. In and out in One hour and five minutes. All is good. Third oil change and tire rotation and never more than one hour and forty five minutes. Relatively small dealer and now that allocations are less important due to increased production, I think it is something to consider..................... If I had gone with the big dealer nearby, their service department is known to be a joke. Of course, nothing says you have to take it back there for service even if you buy there. Small dealer just appreciates your business more IMHO.

 

[rret]

Approaching Thanksgiving 2024 and almost 30K miles I must say I am satisfied with my vehicle. From day one mine has not had any major issues surface. Everything except the side airbags that has needed to be done, have been computer updates.

I truly believe Ford is making progress in making early adopters feel satisfied. When going to the dealer I have been treated very well. They addressed me as Sir or Daniel. Having first day rental on your ESP sure smooths the bumps when going in for services and needing transportation. The only time I encountered pushback was the first time I took the Maverick in for the airbags recall and the first brake recall, saying that they would have to drive it to confirm grabby brakes. My response was, didn't you hear the brakes chirp the tires pulling into the service arrival area. He goes, Oh! From that moment on, I believed they realized that I am not someone who will accept shoddy work and being blown off. I am not working with that Service Advisor any longer. Honestly in late 2022 dealer service advisors seemed overwhelmed and not sure of what really needed to be done.

After that the recalls started rolling in (mostly piddly). Decided that I was going to take it in when the recall for reprogramming the PCM became available and the flow of recall notices slowed. The new Service Advisor is far more organized. On all occasions my vehicle was returned in perfect condition in the time window promised. They were very gracious about installing my dash cam from Ford Accessories and did a nice job. Yes I have only been to the dealer 3 times in 2 3/4 years. Now I am feeling even more confident that the Maverick hybrid was a good choice and will get me to when I am no longer driving.

Got a call from Ford dealer. Said service would come to my house to perform recalls. Made appointment and tech came early that day. He came, did the software updates, and left. No issues.

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