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Hello, I was supposed to be a hybrid owner by now but my delivery date keeps changing.
Last year, I ordered a XLT hybrid with 2 options, full size spare tire, and trailer hitch. I paid attention to the supply constraints, and decided to drop the hitch to increase my chances of getting built.
In March, my dealership told me that I got built and I could expect my Maverick by early may at the latest. That time frame passed, so I called my dealership and then ford to inquire. I was told that my vehicle was waiting shipping still and it would be in by June/mid July . That date passed so I called again. I was then told by FORD that my vehicle had physically left the shipping facility and was en-route to my dealership. That date passed, so I called again and got told my vehicle is still in the shipping yard. Also some sort of quality hold on it. I inquired about the recall situation but was assured by Ford that my vehicle was not under recall or hold for any reason. That date was changed to Late August/early September. Last week, my delivery date had been changed to October so I call again... It's still in Mexico, waiting shipping, and not under recall.
FORD told me I should qualify for some incentive, so they transfer me over to marketing and the polite folks over there tell me sorry, you get nothing. Really, I just want accurate information on the status of my vehicle but I didn't even ask for anything. Is this normal? Is this how FORD treats everyone? I knew I was in for a wait, but to be told my vehicle was built in March and still not have it is crazy to me. Is there somewhere or someone else at FORD that I can talk to? Thanks for the advice and listening to my rant!
Last year, I ordered a XLT hybrid with 2 options, full size spare tire, and trailer hitch. I paid attention to the supply constraints, and decided to drop the hitch to increase my chances of getting built.
In March, my dealership told me that I got built and I could expect my Maverick by early may at the latest. That time frame passed, so I called my dealership and then ford to inquire. I was told that my vehicle was waiting shipping still and it would be in by June/mid July . That date passed so I called again. I was then told by FORD that my vehicle had physically left the shipping facility and was en-route to my dealership. That date passed, so I called again and got told my vehicle is still in the shipping yard. Also some sort of quality hold on it. I inquired about the recall situation but was assured by Ford that my vehicle was not under recall or hold for any reason. That date was changed to Late August/early September. Last week, my delivery date had been changed to October so I call again... It's still in Mexico, waiting shipping, and not under recall.
FORD told me I should qualify for some incentive, so they transfer me over to marketing and the polite folks over there tell me sorry, you get nothing. Really, I just want accurate information on the status of my vehicle but I didn't even ask for anything. Is this normal? Is this how FORD treats everyone? I knew I was in for a wait, but to be told my vehicle was built in March and still not have it is crazy to me. Is there somewhere or someone else at FORD that I can talk to? Thanks for the advice and listening to my rant!
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