Honeymoon over with the dealership

[Sneezy]

Well unfortunately I’ve encountered my first round of repairs needed on the Mav. Mine is a 2.0 EB AWD XLT with Lux package. The drivers seat felt a little loose so the seat frame was replaced, as well as a rear axle replacement (not done yet, but diagnosed due to time constraints). My biggest issue however was the damage done to the interior at the dealership after the seat replacement. The notoriously soft interior plastics gained some new scratches on the door sill, center console glovebox, and drivers door panel. Presumably this is from trying to lift a heavy seat out without protecting any of the interior. I’m addition to that the drivers side bolster the fabric looks like it has almost worn through. I’ve had seat covers on these seats from day one, I had the covers before I had the truck. So I’m not sure if this was lousy storage from when they swapped everything over to the new seat frame, but this is definitely a concern to me as well. Before I negativity comment on the dealership involved (which family members have bought and serviced vehicles with for decades, two personally myself) I am awaiting a response from their management team, which will hopefully return favorable results. Please excuse the really crappy photos, my camera phone lens has a crack and dust got in there

Having said all of that, in regards to the rear axle repair, this was a bit of a concern to me prior to buying the vehicle since I haul heavy loads everyday. Now I’m still well within the payload limits since it’s always around 750-1000lbs of batteries that I carry, but I was always concerned about the cv axles constantly riding at a different geometry. I had, and still do, plan to do a modest lift in the rear to bring it closer to the factory unladen ride specs. However I’m waiting for my warranty to expire before I modify the truck at all. I’m already north of 20k miles on the odometer, so the bumper to bumper portion of the warranty will be over with for me by mid to late summer. The jury is still out on whether or not the independent rear suspension will be a practical long term solution for those who haul closer to the max payload on a regular basis.

But those dang scratches really stare me right in the face

Sponsored

 

[WhiteMaverick12]

I would not accept that and would fight the dealer (and Ford if necessary) tooth and nail.

 

[bgn]

Easily scratched plastics? That can't be. After all, it says Built Ford Tough on the dash! /s

Sorry you have to deal with this. The plastics on this vehicle are trash.

 

[RonFLA]

Yeah, I’m a reasonable person and accepting of most normal things, chocking them up to stuff happened and it isn’t worth the aggravation but this is BS incompetent service and shouldn’t be accepted without email correspondence with the upper management, if you can’t get anywhere with the service dept. You already have good photos and the damage is obvious to the service rendered.

 

[Sneezy]

Yeah I figure it’s best to wait and see what the outcome at the dealership is first before I raise a stink about it. We’re all human and everyone has an off day, as long as the mistake is rectified then I’ll mark it off as a first world problem and vote elsewhere with my dollar (once the warranty is up). I’m definitely going to be standing firm on replacement of the damaged parts. Any goodwill gesture beyond that is welcome, but certainly not expected.

 

[jsus]

The plastic scuffs if you look at it funny. Unless it's badly gouged, it's really not worth worry about since it'll look just like that in a month or two anyway unless you baby it. Chances are it was already like that when you brought it in. It's fine.

The damage to the cloth on the seat definitely should be addressed.

 

[ValenciaOrange]

Stand your ground. This should have not happened. It always scares me when I have to go to the dealer for a repair. Sometimes they don’t really care about the vehicle being serviced.

Hopefully the dealer will do what is right. Let us know.

 

[TC in MN]

Not good. May seem stupid, but try soft soap and water with a soft cloth on scratches, anything left over would be on the dealership; seats, no question. With constraints, maybe getting a credit in the service department would work, maybe not.

 

[Sneezy]

The plastic scuffs if you look at it funny.

You’re definitely correct on that front, but I know they weren’t there before the service. I keep the footwells on the driver’s side covered in towels, partially to protect the carpet in the areas the all weather mats don’t cover (and the carpet is a pain in the a** to vacuum), and partially to protect the plastic trim, since I bought it to use as my work vehicle. It’s been covered since day one, except when I clean the interior. As meticulous as I am, you are correct in that it will eventually get scuffed. However I didn’t drop $35k to have a scratched up interior 6 months in. If anyone gets to scratch it, it’s me

 

[unlimited]

Everyone is like wow, here's a low priced vehicle, I'm gonna buy it, and then when it is exactly what they bought, cheaper, they complain that it doesn't look like a King Ranch. Come on folks!

 

[bgn]

Everyone is like wow, here's a low priced vehicle, I'm gonna buy it, and then when it is exactly what they bought, cheaper, they complain that it doesn't look like a King Ranch. Come on folks!

Sorry, this is a strawman argument. Let me explain.

My complaint isn't that the materials inside are not from a 50-60-70-80k truck. Nope.

My complaint is the interior plastics are worse than anything I've ever seen and scratch incredibly easily. I beat up my last vehicle and it had basically no scratches. The Maverick interior scratches if you look at it wrong.

There are plenty of wins on this truck, but the interior is not one of them. I'm personally not going to give Ford a pass on that.

Sponsored