- First Name
- Dan
- Joined
- May 17, 2022
- Threads
- 1
- Messages
- 2
- Reaction score
- 4
- Location
- Barberton, ohio
- Vehicle(s)
- Kia, sedona
- Thread starter
- #1
I ordered my Maverick on Aug 9 2021, at that time I was told by the dealer that the FWD with the 4K tow package had long lead times and I should consider the AWD. He even showed me the order screen with the warning symbol, so I opted to add the extra +2k for the AWD. Estimated build date would be November / December at the worst.
Around the beginning of Sept - I read that Ford was no longer accepting orders with FWD and 4K tow package and all existing orders were upgrade free of charge... Contacted my dealer - nothing they could do - I already ordered the AWD ....
On November 9 with no build date in sight - I added the XLT luxury package. Since I had already had the soft cover, Spray in bed liner and a couple other options via ala cart the luxury was a minimal add in cost.
Started calling dealer at the end of November to ask for estimated build - could not get anyone to call back - started calling ford directly. I was told at that time the spray in bed liner was the hold up and Ford was seeking other sources for the shortage. I was told this same story over and over (called every 2 weeks) from December to March.
In January, frustrated by my dealer - I spoke to sales manager and told him I was upset by the lack of communication, he promised updates ever 2 weeks. So every 2 weeks I get a call from my sales person saying absolutely nothing ... no update/have no idea when it would be built.
on March 8 I go am update email from Ford - stating I am heading to production soon and and will get an email. April 8 I finally got a VIN number and a build week of May 3. Then on April 14, got another email stating build date was moved to May 9. I called Ford and was told - yep you guessed it the spray in bed liner was the issue.
While looking at the ford tracker app and the accessories with the truck - I noticed the bed was changed to a drop-in. I went back and sure enough the bed liner was changed in the luxury package around November 4....I call Ford and opened a case about this - asking why I was told for 6months that the hold up was the spray in bed liner... also the difference in cost between the bed liners is 120$. I also called my dealer to complain. I was given a case number.
Called this week May 14 to find out why I have gotten no updates on the case and where the truck build email was .... I was told they have no case number and the truck is still not built! - it supposedly went to production on May 6, but was put on hold May 14! with no reason why.
I again opened a case and am awaiting a call back.
THis has been the worst experience of buying a car or dealing with a manufacturer I have ever had. I will surely never order another ford as I am tortured by thier commercials daily on how I should pre-order my ford vehicle to get priority status...
Around the beginning of Sept - I read that Ford was no longer accepting orders with FWD and 4K tow package and all existing orders were upgrade free of charge... Contacted my dealer - nothing they could do - I already ordered the AWD ....
On November 9 with no build date in sight - I added the XLT luxury package. Since I had already had the soft cover, Spray in bed liner and a couple other options via ala cart the luxury was a minimal add in cost.
Started calling dealer at the end of November to ask for estimated build - could not get anyone to call back - started calling ford directly. I was told at that time the spray in bed liner was the hold up and Ford was seeking other sources for the shortage. I was told this same story over and over (called every 2 weeks) from December to March.
In January, frustrated by my dealer - I spoke to sales manager and told him I was upset by the lack of communication, he promised updates ever 2 weeks. So every 2 weeks I get a call from my sales person saying absolutely nothing ... no update/have no idea when it would be built.
on March 8 I go am update email from Ford - stating I am heading to production soon and and will get an email. April 8 I finally got a VIN number and a build week of May 3. Then on April 14, got another email stating build date was moved to May 9. I called Ford and was told - yep you guessed it the spray in bed liner was the issue.
While looking at the ford tracker app and the accessories with the truck - I noticed the bed was changed to a drop-in. I went back and sure enough the bed liner was changed in the luxury package around November 4....I call Ford and opened a case about this - asking why I was told for 6months that the hold up was the spray in bed liner... also the difference in cost between the bed liners is 120$. I also called my dealer to complain. I was given a case number.
Called this week May 14 to find out why I have gotten no updates on the case and where the truck build email was .... I was told they have no case number and the truck is still not built! - it supposedly went to production on May 6, but was put on hold May 14! with no reason why.
I again opened a case and am awaiting a call back.
THis has been the worst experience of buying a car or dealing with a manufacturer I have ever had. I will surely never order another ford as I am tortured by thier commercials daily on how I should pre-order my ford vehicle to get priority status...
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