Ford Email invitation to activate Complementary Connected Services - No services

[jfourman]

Yesterday, I received an email from Ford containing a link to "activate" complementary Connected Services trials. When I click on the link, I am returned the message: "VIN not found in your account" although the VIN in the URL is correct. When I sign in to my account and click on Connected Services-Manage, I briefly see a screen showing a list of features and then am returned the message: " Sorry, there are no connected services available at the moment. Feel free to come back at a later date." Shouldn't I be able to add mobile apps like i-heart, Pandora, etc? Am I missing something in setup? I have the FordPass app installed and working. My Mav is a 3 week old, 2024 Lariat EB/AWD with Sync3.

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[jfourman]

Yesterday, I received an email from Ford containing a link to "activate" complementary Connected Services trials. When I click on the link, I am returned the message: "VIN not found in your account" although the VIN in the URL is correct. When I sign in to my account and click on Connected Services-Manage, I briefly see a screen showing a list of features and then am returned the message: " Sorry, there are no connected services available at the moment. Feel free to come back at a later date." Shouldn't I be able to add mobile apps like i-heart, Pandora, etc? Am I missing something in setup? I have the FordPass app installed and working. My Mav is a 3 week old, 2024 Lariat EB/AWD with Sync3.

Did you find a resolution to this issue? I get the same "VIN not found in your account" response when trying to "Activate" Connected Services for my '24 Lariat.

 

[jfourman]

After an hour on Chat and getting nowhere, I finally called for technical services. I was told that Sync3 systems do not support any Connect Services other than the mobile hotspot (trail available by contacting AT&T directly). I am surprised/frustrated that I received the "Activate Now" email solicitation from Ford and that my FordPass app has a link to Connected Services when Connect Services aren't even available for my Lariat.

 

[40caliber]

After an hour on Chat and getting nowhere, I finally called for technical services. I was told that Sync3 systems do not support any Connect Services other than the mobile hotspot (trail available by contacting AT&T directly). I am surprised/frustrated that I received the "Activate Now" email solicitation from Ford and that my FordPass app has a link to Connected Services when Connect Services aren't even available for my Lariat.

***WOW, Hopefully it didn't ruin your whole week!!

 

[OleFordGuy]

Pretty sure the apps have to be installed on your phone for them appear. Only certain apps can be installed

 

[jfourman]

***WOW, Hopefully it didn't ruin your whole week!!

I'm good. There's a lot of week left but I felt like it's "No soup for you!" from Ford.

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