Ford Credit - ?????????????????

[Sykotyk]

Online payments not through the account holder you're paying are not reliable. As stated, a lot of bill pay systems through your bank literally just mails paper checks to the address you included when you signed up and added that account.

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[legs1957]

What exactly was "poor customer service"?

You're the only one who didn't know what was going on.

Really, am I suppose to walk this loan through. Not my job.

 

[WenzelR]

I purchased my Maverick and took the O% interest for 3 years. I picked up the truck in March and my first payment was due April 25th. I never heard anything from ford. I contacted Ford Credit and they told me they had no records of any loan. I contacted my dealer and they were surprised. They contacted me two days later and informed me someone forgot to process paper work. I paid the installment due and Ford Credit processed my check. I am still waiting on the Ford Pass points four months later. No one at ford seems to know how it is processed or how to credit points to my account. Yikes…..

 

[legs1957]

I purchased my Maverick and took the O% interest for 3 years. I picked up the truck in March and my first payment was due April 25th. I never heard anything from ford. I contacted Ford Credit and they told me they had no records of any loan. I contacted my dealer and they were surprised. They contacted me two days later and informed me someone forgot to process paper work. I paid the installment due and Ford Credit processed my check. I am still waiting on the Ford Pass points four months later. No one at ford seems to know how it is processed or how to credit points to my account. Yikes…..

That's exactly my point. Incompetence is ford tough.

 

[legs1957]

If I read your entry correct, you sent the very 1st payment late, regardless who's fault that was... Ford only knew that the 1st Payment was not paid. I'm sure that the letter was auto generated. I'm also sure if you contact them, and that payment was made, they will have you disregard that letter. Ford system only knows that they issued a loan and it was not repaid according to its terms. Good luck and I might suggest you auto pay a month in advance.

no, read it wrong first payment due in late May, actually received four days early.

 

[legs1957]

May 29th was Sunday- no mail delivery. May 30th was Memorial day Federal holiday. So that basically left 2 business days before 2 days off & payment due next business day- 31st. Pretty confident your payment arrived late.

didnt, arrived four days early, electronic bill pay

 

[legs1957]

Check your Ford Pass app it will tell you your payment status.

didnt know that, thanks

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