Do I need a new Dash Cluster? 2022 Hybrid XL

[ValenciaOrange]

I went to the Ford Dealer and they told me there was a recall on my 2022 Ford Maverick Hybrid XL.

The service person told me he had to order a new Dash Cluster and it would take several weeks to arrive. I told him about the recall notice I received on Saturday, that said this recall was a software update. He insisted I needed a new Dash Cluster.

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[KevCuRaoi]

I went to the Ford Dealer and they told me there was a recall on my 2022 Ford Maverick Hybrid XL.

The service person told me he had to order a new Dash Cluster and it would take several weeks to arrive. I told him about the recall notice I received on Saturday, that said this recall was a software update. He insisted I needed a new Dash Cluster.

No, 24C01 is just a reprogramming recall.

From Ford's Dealer Bulletin:
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to update the Instrument Panel Cluster (IPC) using the dealer scan tool.

That is all this recall involved. There IS a recall for Escapes involving the replacement of the IPC. Whomever you were talking with must be getting it confused with that recall.