Dealership claims Ford’s tracking is broken.

[Bluerex]

Both the Ford tracking system and Ford corporate customer service tell me my Maverick was delivered at the dealership on 1/08.

The dealership on the other hand says they have not received it and that Fords tracking system is broken and inaccurate.

Has anybody heard such thing? I fear this dealership is pulling a fast one on me.

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[Naranjita]

Both the Ford tracking system and Ford corporate customer service tell me my Maverick was delivered at the dealership on 1/08.

The dealership on the other hand says they have not received it and that Fords tracking system is broken and inaccurate.

Has anybody heard such thing? I fear this dealership is pulling a fast one on me.

What does the dealer say is the status when they pull up the Visibility Report?

 

[Bluerex]

What does the dealer say is the status when they pull up the Visibility Report?

They just tell me it has not arrived and the VIN doesn’t come up in their computer.

 

[Naranjita]

They just tell me it has not arrived and the VIN doesn’t come up in their computer.

Ask them for the Vehicle Visibility Report for your VIN. If Ford customer service sees it, it will show on the report. It will show where in the world it last statused. Even if it's in Production. If it was been built or scheduled, it will show that too. Also, what dealer?

 

[Bluerex]

Ask them for the Vehicle Visibility Report for your VIN. If Ford customer service sees it, it will show on the report. It will show where in the world it last statused. Even if it's in Production. If it was been built or scheduled, it will show that too. Also, what dealer?

It’s at Corwin Ford in Reno, NV. They told me they will call their contact at Ford corporate to track the VIN on Monday.

 

[Naranjita]

It’s at Corwin Ford in Reno, NV. They told me they will call their contact at Ford corporate to track the VIN on Monday.

I lived in Northern Nevada for 16 years. In Reno it used to be "Jones Worst" Ford. I wish you the best of luck.

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