Compensation from Ford for hybrid defects

[Mach 1]

This battery cable lug disconnect is not that big of a problem, i took care of mine.

I dont like dealership working on my vehicle, so i fix what i can myself.

You guys can diagnose your battery cables fairly easy, you can check my thread in the issues repair section. Heck its good info to arm yourself with the dealership, i show exactly where the failure point is.

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[WasChops]

This battery cable lug disconnect is not that big of a problem, i took care of mine.

I dont like dealership working on my vehicle, so i fix what i can myself.

You guys can diagnose your battery cables fairly easy, you can check my thread in the issues repair section. Heck its good info to arm yourself with the dealership, i show exactly where the failure point is.

Please, could you take photos "of what to look for" under the hood? And then share here? I don't have my Hybrid yet, the dealership and Ford both have told me that the Recall issues MUST BE repaired before the vehicle leaves the dealer lot. I want to believe in those statements, alas I remain skeptical, cynical... doubtful that the issue will be FULLY resolved at sale.

 

[NNJGUY]

I have one of the hybrids with the faulty wiring harness. Mine died after 2500 miles. The dealership had it for 67 days. At least 30 days of that seems to be the dealer not pinpointing the problem even though I told them to look at the wiring harness the day it was towed in, and then Ford being unable to provide an updated wiring harness for a couple of weeks after it was ordered by the dealer.

I reached out to Ford customer care afterward because I no longer have confidence Ford stands behind its products. I escalated twice after being told there's nothing they can do, or suggesting my only remedy would be to lemon law the truck. Finally a supervisor said they can offer me an extended warranty. I asked what the terms of the warranty would be and they sent me a brochure with all the different warranty options. I asked again which one they were offering and they said the full extended warranty. I emailed them and said I accept the full extended warranty eight years and 150,000 miles. A couple weeks later a warranty shows up on my Ford pass. 5 years and 75,000 miles. No explanation of the difference.

On the one hand, Ford didn't have to compensate me at all. Unless they wanted to demonstrate they do stand behind their products. But the way they dealt with this certainly soured me on Ford.

My advice to anyone who's Maverick is at the dealer for an extended period of time for one of these defects is to be the squeaky wheel. Be persistent and escalate. The low level representatives have no authority to offer compensation. Ask for the issue to be escalated. Ask for a supervisor. Try to pin them down because in my experience they were slippery little eels.

Is the extended warranty running along with the factory warranty? If so they really gave you nothing. The extended warranty to be of value extends the factory warranty.

 

[Mach 1]

Was, i have a write up on it in the issues repair section. Or you can click on my mach1 and look at my posts/threads.

Lots of pics

https://www.mavericktruckclub.com/forum/threads/hybrid-battery-cable-lug-inspect.20063/

This link has lots of pics, pm me if you need more info thx

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