Best Dealer for service in Phoenix area?

[Rockingchair]

i'm getting tired of being jerked around like livestock at a RODEO. I moved here in 2019 and one dealership did all the maintenance on my 2016 F150. A/C went out and took it to the dealership for repair in April 22. They wouldn't touch it for 2 weeks as they held it hostage (this was extended FORD warrantee) After a total of 4 weeks it was done. Went to pick it up and service writer told me to check it before taking it. Nope not fixed-left it. got it back a week later finally! Next a rabbit did $3500 damage to wiring, Again it sat before they would touch it. When I got it back I had to repair and re-connect the air bag load system. I also while the F150 ws in for A/C issues bought a 22 Maverick Lariat from them. I am still getting the same crappy service from them as I was with the F150. I take the Maverick in for an appointment and they do half the work, or keep it for a couple of extra days or forget to do something I ask for. I am tired of this RODEO and would like a suggestion on a dealer with a decent ability to keep promises and communicate with customers.

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[JP4AZ]

i'm getting tired of being jerked around like livestock at a RODEO. I moved here in 2019 and one dealership did all the maintenance on my 2016 F150. A/C went out and took it to the dealership for repair in April 22. They wouldn't touch it for 2 weeks as they held it hostage (this was extended FORD warrantee) After a total of 4 weeks it was done. Went to pick it up and service writer told me to check it before taking it. Nope not fixed-left it. got it back a week later finally! Next a rabbit did $3500 damage to wiring, Again it sat before they would touch it. When I got it back I had to repair and re-connect the air bag load system. I also while the F150 ws in for A/C issues bought a 22 Maverick Lariat from them. I am still getting the same crappy service from them as I was with the F150. I take the Maverick in for an appointment and they do half the work, or keep it for a couple of extra days or forget to do something I ask for. I am tired of this RODEO and would like a suggestion on a dealer with a decent ability to keep promises and communicate with customers.

I like Bell Ford or Sanderson Ford. No experience with the service departments of either yet.
Good Luck!

 

[mavxlthybrid86]

@Rockingchair Did you end up with a dealership you liked?

 

[Rockingchair]

Actually their service improved somewhat since covid. My Maverick battery was failing so I stopped by without an appointment and was in and out in a bit less than an hour. Have not needed to go back since. Just got a card from Jones Ford in Buckeye for the works package at $79.95 and the Maverick is due so I will give them a call

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