Any luck ordering accessories online from Ford?

[thechefs2003]

I used my Ford Pass points to order a bed liner from the online Ford store about a month ago. Other than the initial confirmation when I ordered, it's been nothing but crickets. I called the online store 800 number today and they couldn't tell me the status (they did confirm they received the order) and told me to check the dealership where I was having the liner delivered to. Ok, so I do that and they say they see the order confirmation but have no other info and to call the online store number (the one that told me to call the dealer). What a clusterf#$k. I don't mind waiting, but at least give me some sort of an ETA or explanation of why it's taking so long. Anybody else experience this?

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[mdl20813]

Plenty of people (myself included) have documented issues choosing the "ship to dealer" option on the Ford Accessories site. The dealers have essentially zero visibility into the system and are basically no help and online support is minimal at best. I had to dispute an order charge that never got fulfilled after trying to get the dealer to help and they had no clue. I did end up ordering something else down the road but chose to ship it direct to me and it went through with no problems and I got it in 5 days. It really is the "ship to dealer" option that seems to create most of the problems.

 

[thechefs2003]

Here I thought the ship to dealer option would be faster. Ugh...

 

[EngineeredDetails]

I used these guys. They were actually cheaper and shipped straight to the house. Easiest way to redeem Ford Pass points.
https://www.fairwayfordparts.net/ford-pass

 

[mdl20813]

Here I thought the ship to dealer option would be faster. Ugh...

You'd think so . You're honestly better off going to the local dealer directly or using one of the other online stores mentioned above. I didn't use them bc the shipping costs always negated whatever discount they offered on the things I was looking to buy. The Ford Accessories store is good when you can use a discount code and ship straight to yourself bc their shipping is honestly pretty cheap and fast (I paid $7 to have fender flares shipped and it took 5 days)

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