A crazy thing happened... received email from Ford Executive Offices

[jhud042002]

So last Friday I e-mailed Elena Ford, Chief Customer Experience Officer and Brad Brownell, Director, Customer Experience at Ford. I was very polite and inquired about the status of my July 7 hybrid lux order and asked a series, again very politely (I'm a nonprofit lobbyist by trade), why June and July orders are not being prioritized, the allocation system needs serious reworking for Ford's new model of business to function, the same builds ordered in June and early July that ordered in August are getting scheduled, etc.

To my suprise, I received an e-mail from Ford Executive Offices yesterday morning. A very nice lady named Lynn Arledge, cc'ing Elena and Brad, offered to talk to the Maverick production/scheduling team to see what the hold up was. For note, i dropped the SIBL for the DIBL in early November and ordered from my small town dealer (6 orders, mine is the only hybrid). I e-mailed back thanking her for looking into this for me, I'm very excited about the Maverick as it'll be my the only Ford I've owned apart from my first vehicle ever when I was 16-which was a 1986 Ranger extended cab. Lo and behold, I got an e-mail from Lynn this morning, again cc'ing Elena and Brad, informing me that my hybrid is scheduled for March 7...

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[XLTLUXCG]

So last Friday I e-mailed Elena Ford, Chief Customer Experience Officer and Brad Brownell, Director, Customer Experience at Ford. I was very polite and inquired about the status of my July 7 hybrid lux order and asked a series, again very politely (I'm a nonprofit lobbyist by trade), why June and July orders are not being prioritized, the allocation system needs serious reworking for Ford's new model of business to function, the same builds ordered in June and early July that ordered in August are getting scheduled, etc.

To my suprise, I received an e-mail from Ford Executive Offices yesterday morning. A very nice lady named Lynn Arledge, cc'ing Elena and Brad, offered to talk to the Maverick production/scheduling team to see what the hold up was. For note, i dropped the SIBL for the DIBL in early November and ordered from my small town dealer (6 orders, mine is the only hybrid). I e-mailed back thanking her for looking into this for me, I'm very excited about the Maverick as it'll be my the only Ford I've owned apart from my first vehicle ever when I was 16-which was a 1986 Ranger extended cab. Lo and behold, I got an e-mail from Lynn this morning, again cc'ing Elena and Brad, informing me that my hybrid is scheduled for April 2022 production.....

Woah. So do you think they pushed it through or that you were already scheduled and didn't know? That is great and glad you finally have a date!

 

[TooManyVehicles]

"The squeaky wheel gets the grease. "

 

[Htrupe]

Care to share those contact email addresses?!?

 

[NotAnonymous]

I know you've really been frustrated about this process so I'm happy to hear you've gotten some legit traction towards getting your truck!

 

[Unforgiven]

Great to hear. Just be prepared for an email in about a week that pushes your scheduled build date out another month or so.

 

[abjbrtd]

"The squeaky wheel gets the grease. "

I was the guy the boss usually called to say
"Got a squeaky wheel for you"

 

[jhud042002]

Woah. So do you think they pushed it through or that you were already scheduled and didn't know? That is great and glad you finally have a date!

I seriously just got a production date:

March 7

 

[Doug Wildman]

Okay, you got my attention with nonprofit lobbyist. That sure sounds oxymoronic.

 

[RebellaE]

So last Friday I e-mailed Elena Ford, Chief Customer Experience Officer and Brad Brownell, Director, Customer Experience at Ford. I was very polite and inquired about the status of my July 7 hybrid lux order and asked a series, again very politely (I'm a nonprofit lobbyist by trade), why June and July orders are not being prioritized, the allocation system needs serious reworking for Ford's new model of business to function, the same builds ordered in June and early July that ordered in August are getting scheduled, etc.

To my suprise, I received an e-mail from Ford Executive Offices yesterday morning. A very nice lady named Lynn Arledge, cc'ing Elena and Brad, offered to talk to the Maverick production/scheduling team to see what the hold up was. For note, i dropped the SIBL for the DIBL in early November and ordered from my small town dealer (6 orders, mine is the only hybrid). I e-mailed back thanking her for looking into this for me, I'm very excited about the Maverick as it'll be my the only Ford I've owned apart from my first vehicle ever when I was 16-which was a 1986 Ranger extended cab. Lo and behold, I got an e-mail from Lynn this morning, again cc'ing Elena and Brad, informing me that my hybrid is scheduled for April 2022 production.....

Are you willing to reply back to them and lobby for the other June and July orders? I have to wonder, did their team really not know about all of the June/July orders were out there getting passed by? Or were they aware and, as other have said, gave the squeaky wheel a build date?

 

[XLTLUXCG]

I seriously just got a production date:

March 7

I am confused. You got bumped up to March 7th already from April?

 

[brnpttmn]

Okay, you got my attention with nonprofit lobbyist. That sure sounds oxymoronic.

There are some restrictions, but nonprofits lobby the government for their interests just like businesses and others.

 

[TooManyVehicles]

I was the guy the boss usually called to say
"Got a squeaky wheel for you"

After working in the I/T industry in my first career, I retired at the ripe age of 51. After taking a year off, I was getting a little bit bored and also had a fairly young child at home (8 at the time) who I didn't want to grow up seeing me playing all day (i.e. no work ethic). So I found a local college and got hired on as an adjunct instructor (Computer Science).

That gig started with one class, then two, then three...then full time. I've been full time (now tenured) since 2014.

Anyway, one of my observations of college students "these days" is that these proverbs/sayings/idioms which many of us know are slowly leaving the language. A lot of students no longer understand what they even mean. It's kind of sad.

 

[machoneguy]

So last Friday I e-mailed Elena Ford, Chief Customer Experience Officer and Brad Brownell, Director, Customer Experience at Ford. I was very polite and inquired about the status of my July 7 hybrid lux order and asked a series, again very politely (I'm a nonprofit lobbyist by trade), why June and July orders are not being prioritized, the allocation system needs serious reworking for Ford's new model of business to function, the same builds ordered in June and early July that ordered in August are getting scheduled, etc.

To my suprise, I received an e-mail from Ford Executive Offices yesterday morning. A very nice lady named Lynn Arledge, cc'ing Elena and Brad, offered to talk to the Maverick production/scheduling team to see what the hold up was. For note, i dropped the SIBL for the DIBL in early November and ordered from my small town dealer (6 orders, mine is the only hybrid). I e-mailed back thanking her for looking into this for me, I'm very excited about the Maverick as it'll be my the only Ford I've owned apart from my first vehicle ever when I was 16-which was a 1986 Ranger extended cab. Lo and behold, I got an e-mail from Lynn this morning, again cc'ing Elena and Brad, informing me that my hybrid is scheduled for April 2022 production.....

Great to hear. Just be prepared for an email in about a week that pushes your scheduled build date out another month or so.

You are absolutely right. That happened to us. We called and a week later got an email saying ours was scheduled for March14th. A week after that got an email stating we are pushed back to APRIL 11th. By the way we ordered June 14th! And we did not get an answer on why they keep putting off June orders!

 

[jhud042002]

I know you've really been frustrated about this process so I'm happy to hear you've gotten some legit traction towards getting your truck!

I, like most other people, have been stuck at home for 2 years with little kids teaching preK, kindergarten, and first grade. In my day job, I'm a nonprofit lobbyist for kid's heatlh so I'm been on the frontlines working on vaccines, masks, public health preventive measures, etc and it's taken a huge toll. The MTC has been my outlet for all this and when i first saw the MAverick, I was like "this is going to get me through, this is the truck I've dreamed about since my '86 Ranger." And to the other poster re: June/July orders-I did not jst focus on my order, I asked about all of our orders.

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