2025 Hybrid XLT - Connectivity Issues (Vehicle Offline)

[Projessor X]

Started down this rabbit hole after receiving Ford email to schedule software updates.

When tapping software updates from vehicle HMI it spins indefinitely trying to get status (I've let it try for over 30 minutes, I can never even make it to the schedule sub-menu). Then I checked my FordPass, noticed I didn't have any vehicle data available (pressure, mileage, oil life, etc.). I did module resets on my own, as well as key cycle without effect. After I removed vehicle from my garage now I can't reconnect my vehicle; after timeout prompts message:

"Your authorization request: Sorry, there was an error and we were unable to complete your request to change authorization rights on Maverick. Please try again later."

Just another observation when troubleshooting, when tapping Connected Services from vehicle HMI it notifies that they are not available.

I have tried on and off home wifi, with and without my phone connected to the vehicle with no change.

I had 3-4 lengthy separate calls to Ford Support, the last of which was with an OTA Software Updates team member. They walked me through some module resets again and another key cycle. They could not get any data on their end, showing my truck completely offline, noted that my modem is essentially showing like a new truck that had never been authorized off the lot (though mine was at one point).

I was advised to schedule an appointment with the dealership, and to convey that their certified SYNC 4 technician open a hotline request with Ford TAC to start dual diagnostics with an engineer over there.

My appointment was today. Service coordinator told me that they got as far as the first step which was testing the battery and its CCA was low (I think he said it was in the 400's when it should have been over 500), it probably has a dead cell, and they'll need to replace before they proceed. It'll be a few days before they get it in, so I'll be taking it back in next week I presume.

Curious how the battery relates to the issue (if it even does). Would I have noticed any symptoms of the bad battery in day to day operation? Other than the connectivity issue I haven't experienced anything strange. Maybe it's merely an obstacle they have to clear to advance the diagnostic.

Anybody else had or heard of anything similar? Was there resolution and what was it?

Cheers.

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[Railphotos32]

Yeah, I have a 2025 Maverick XLT. Can't get FordPass set up at all! Started the day I drove it off the lot! Dealer salesman couldn't get it to go! Now, 3 months later, I finally have an appointment to update the SYNC module software! Don't have ANY FordPass points I was promised because I HAVE TO ACTIVATE IT! Hard to do when it doesn't work!

 

[Projessor X]

Update.

Over 2 months after ordering the battery and several reschedules from the dealership later my truck got back into the shop on Monday. I didn't hear from them Tuesday at all. Wednesday they briefed that the battery had been replaced and now their Sync 4 technician was working through some diagnostics with Ford engineering. Thursday radio silence again, and today after calling them got a few more details about the troubleshooting going on. Sounds like they've been getting pretty deep, disassembling the center console, checking wiring harnesses, etc.

Always makes me anxious the more stuff they have to take apart as there are more opportunities to not get it back together exactly the same way.

I don't have an expected resolution timeline, but they're finally arranging a rental car for me as we speak. I was told Ford engineering has deemed this a novel issue.

I haven't even broached the subject of the couple of other problems the truck has had (front end rattling w/ accelerator in 3rd gear, clicking sound from brakes) because of how lengthy of an ordeal this single issue has been.

 

[HeyBales]

Yikes.

Now you can request a drive-along to confirm they put everything back right with no rattles - and point out the noise with brake pedal.

 

[Projessor X]

Update.

Basically none. Been at the dealership for 16 days now. If I'm lucky I hear from them every other day. They're usually waiting on next diagnostic instructions from Ford Engineering.

Anybody else lose their new Maverick to service for this long of a stretch?

 

[Bigcat95]

Ok,so here is my findings on this matter. I have a 2025 Maverick hybrid AWD Lariat.
I lost my FordPass and in vehicle navigation, so I took it to my dealer.
After a week of back and forth on the phone, and doing my own research, it was determined that the TCU (Telematic Control Unit) was bad! This is the module located under the center console in between the front seats and is the cellular brains for the truck.
Not only was it Not communicating with the Ford network, it wasn't even showing data (ESIN) in the truck!!
Now you would think the battle is won, order a new one and replace right? Nope!!
They are on back order with no ETA for delivery!
@projessoi hope this helps!

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