I have 2 other Ford dealers in my city. 1 is swamped & said I would have to wait until next month. I haven't completely ruled them out. The other, and I kid you not, appears to have outsourced their service dept appt system to India. I made 3 calls, all were transferred to it appears India for...
Update - Ford customer relationship center is now involved. I have a case #. I was told they reached out to Chapman yesterday afternoon but could not speak to the person they were trying to reach. I don't know if that was the service manager or someone else. Service manager still has not...
Came out Monday morning to a dead truck, a hybrid XLT. I called Chapman Phila (where I bought it) to get the warranty work done. Chapman refused to even look at the truck. Said they would not do the work because I haven't had any service on the truck done there. The truck was delivered end of...
I took delivery of a XLT hybrid w/lux from Chapman Phila on Saturday. Below msrp just like Ed said in this forum way back when. No extra fees or add ons, no hard sell on extended warranty. Very pleasurable experience. Made sure I was set up on the app so I'd get my points. Can't say enough good...
I ordered in the beginning of June. Hybrid XLT w/Luxury. Dealer reached out a few times regarding constraints but I decided to keep the order intact. It's currently shipping. Should be here next week. I have no complaints. I knew some of the items in my build would cause delays & I was ok with...
Thanks for the info. I was under the impression I had to move up to the xlt to get power mirrors. Now I have to go back & crunch the numbers to see the $ difference btwn the trims with the options I want.
I talked with Ed this week & put my order in. No games. He was courteous & professional. The 3% under invoice he quoted is what I recvd. Very easy, stress free process.