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Happened to me. I had first right of refusal in writing from the business development manager. Nope they sold it to someone else. They don't care. I opened a BBB case, that is fun. They completely fabricated a story to answer my reply. Check it out once it goes live.

Yep! They are looking for an out to not honor the price protection. They can sell it to you for any price they want. Yet another slimy dealership.

This happened to me, and i have the emails to prove it, yet some jumped all over me. Dealers are scum! Especially Autofair Ford Manchester, NH.

I'd suggest if you want the truck don't get your deposit back. That's where I went wrong. I went through a similar thing, strung along for nearly a year and I had had it, they refunded my deposit but promised me first right of refusal. Of course they ignored that, never called me and sold the...

Totally sucks. This is like the worst case scenario. No replacement truck unless you wait another year or longer. Torture! I am sorry man.

Everything the OP is true but what really resonated with me was the promised delvery time at order. Something similar happened to me, they told me 12-16 weeks at order time. Had they told me a year or longer I would have never placed the order.

Me too! Can we get a list of good, honest dealers going on this forum?

Good luck to OP. I believe her because my dealer didn't do what they said they would. They know they can make a killing on markup, they have no incentive to sell it to you. Ignore the sad sacks lining up to defend the dealer.

I'm sorry if people feel this wasted their time. I did not expect 200 replies. This has been my experience, take it or leave it. They offered me first right of refusal and did not honor that. Did they think I went through ordering and placing a deposit, and waiting for the truck nearly a year...

I just responded to you. You just messaged me today. Everything I posted is true and I resent you implying otherwise. I did email them after countless months of waiting to give me a delivery date or cancel my order, in which they replied: " Craig, I won't cancel your order but I will return...

Thanks all again. So frustrating seeing all the "Custom Order Your Ford" commercials. Well I did, and I got nothing after waiting so long. I really shouldn't have to be a lawyer to order a vehicle. Ford is getting a piece of my mind right now.

I looked through my paperwork, I could not find one signed by the dealer. Which leads me to believe they had no intention of delivering to me?? How incredibly sick is that to string me along for almost a year!?

Thanks everyone. I have got the ball rolling with Ford Corporate. The AG and the BBB will be contacted next. As for the dealership, my feeling is they have totally destroyed any possible business relationship we me and I will not deal with them any further. There are many other Ford dealers in...

Also:

Absolutely. Attached.

Yes! VIN number and everything! Tracked all the way through delivery! This is the dealers response: =AZX2vSEGVt6hlX-XHjH1PtAVCEGVP26pbCW98vCSvGmDXiJiKtMm0p8JW5WrtFmygniHw6BqhlNopoRy5Ry2N3Vc-3CDqkXdjcqNKE9A9QRX7g&__tn__=R]-R']AutoFair Ford in Manchester Craig, we can certainly understand your...

I never got my Maverick I ordered. I placed a custom order in Sept '21. I have a signed order agreement, and email trail offering me first right of refusal. They said 12-16 weeks until delivery. 12-16 weeks turned into we don't know when. We'll call you for first right of refusal. The call never...

A 7500 or 10000 markup is so ridiculous. The base appeal of this truck is its low price. If you are going to pay 40+ why not buy a Ranger or Tacoma. This Maverick is really starting to rub me the wrong way.

Same here. I wonder if my Lariat of which dealer has "no idea" when it will arrive will actually be sold to someone else willing to pay more for it.

My issue is they told me 12-16 weeks when I placed the deposit back in Sept '21. 7 months later and little to no communication. If they had said 7 months to we don't know when back then I would not have placed the $500 deposit.