Final update:
I just received the pay back from Ford. They sent me a Mastercard Loyalty card rather than a check or direct deposit of the single truck payment (not pro rated). Unfortunetly this card has restrictions such as if I want to close it, there's a $15 fee. Kind of a pain to have to pay...
After only 50 days in the shop the saga is finally over.
Ford shipped the part faster than expected, service put it all back together, tested it and gave me a call to let me know it was ready. I took it out yesterday and the truck performed exactly as it should. I hope all the other hybrid...
Short update:
I received a call last Wednesday from the service dept telling me I should buy a lottery ticket and that my part was in. He went on to say they're busy right now and should be getting to it the following Monday (yesterday). When I called to ensure that was going to be the case...
Yes, I have an update. Ford engineers finally determined that it was a 12 V battery wiring harness issue. The engineers are currently developing a fix, then need to manufacture the new harness. Service has had my truck for a month now and I was quoted anywhere from 3 to 6 months until I get my...
Short update as per my Ford dealership:
The PCB was replaced with no results. They added a gateway between the PCB and truck with no change to the intermittent issue.
At this point it takes a couple days for corporate to suggest a fix, the dealership to implement the fix, then to test.
I got a call yesterday and was told they are going to replace the PCB and it should take about a week to get the board with a few more days for install.
Ford has had the truck since last Tuesday (5/3), didn't get a chance to look into it until 5/6, and when I called on 5/9 here's the report I received:
-We aren't able to replicate the issue all the time (I made sure the truck generated the non-start issue while I was there)
-Their techs aren't...
Yesterday after running errands, stop/starts, etc I stopped and went to get my kids out of the truck. I thought they had fiddled with the door lock since it was locked from the outside. Using my keyfob to unlock the truck didn't work, then going back to the driver seat and pressing the unlock...