Not getting the email is not uncommon. Many dealers don't put your email in or put it in wrong. You can verify your order status with Ford chat using your sales code and order code on your build sheet.
The headlights are non serviceable LEDs. Yes, they are supposed to last a long time but I've seen plenty of LEDs fail well before their claimed life expectancy. You will be spending around $1200 to replace the entire assembly.
It's a pretty spendy setup for one cleat per side. You can add hooks for bags using the rail.
https://www.etsy.com/listing/1538282257/ford-maverick-modular-bed-rail-grocery?