It's literally the AI overview if you ask AI about 2026 ford models. There are NO people involved. It's just code and referencing ANY information on the Internet.
The 25s have a few nuances vs the previous gen, but im sure it depends on dealer as to how well the job is done. What you described is not what I've seen from my dealer in the past, luckily. I spotted this thread the other day and noticed mine was covered when i picked up mulch.