I set my truck up in the App while it was in transit and saw the same screen about activation. When I finally picked it up from the dealer on Friday, after 5 weeks in transit, the salesman told me everything was activated. He was surprised that when he went to check the car after it was unloaded...
Yes, that has occured to me. I waited 8 months from the time I odered it in June until it was built in Feb. If they think I am going to walk away now they are mistaken. I case they try to claim I gave up I have opened a Case with Ford to document I am waiting for the Dealership.
I ordered mine thru Ford on-line in June, that order was then allocated to Schomp with no required deposit. Of course now they claim my truck was not received even though Ford says it has been built, shipped and delivered to the dealer. Maybe I should see if $1000 will help them find my truck...
Ordered 21 June
Built 12 Feb
Shipped 18 Feb
Delivered 16 Mar?? - Ford tracking says it should be at the dealership. The shipping company says it never left the rail yard (10 miles from my house). A lot of finger pointing, I don’t have my truck.
Thanks fo the pictures. I got one of these last year and it has been in my garage for over 6 months while I continue to wait for my truck, built and shipped but not delivered 🤞😖
OK that might make sense. The current theory is that it is still at the rail yard but they lost the key. No explanation o how the key was lost, they are supposed to be in the truck, or why it would take over two days to figure out what is going on.
Yes, I am trying to think of this as an inconvenience and assume it will work out in the end. My key point from the original post was that it is the tracking system that is broken. If the vehicle is still in transit the status should never have been updated to delivered. After two days I still...
I was very tempted to do that yesterday but we had snow, it was getting dark, and I could not think of what I could realy gain from putting eyes on it, or not seeing it. The latest report I have from United Road (vehicle transport company) is that Ford put it on hold and they are waiting for...
Yes that is why this is so frustrating, it has been over 2 hours and the dealer and Ford do not have an answer or they are not passing it on to me.
As I said in another post
The problem is that the Ford tracking system is reporting that it has been delivered. If the status was still in transit...
Thanks, I appreciate your update.
The problem is that the Ford tracking system is reporting that has been delivered. Yes they need to resolve the transport issues but some of that is beyond their control.
However, they should have full control over the status that is reported to the customer and...
Thank you for the post, at least your screen shot shows a last known location, which is better than I got from the dealer or Ford customer service. I-76 near Henderson is less than 10 miles from the dealer in Aurora. We had weather (snow) today but it has not shut down traffic and this was...
The tracking system is virtually worthless. I can live with the fact that I ordered in June and that it took 6 months to get scheduled then 2 month to get built and even the fact that it took a month to get shipped. But now my truck is lost. Ford says it has been delivered to the dealer BUT the...
My truck finally got to the dealer, just in time for a spring snowstorm. I plan to wait until Friday to pick it up.
I spoke too soon, the drama continues, my truck is lost. Ford says it has been delievered to the dealer BUT the dealer does not have it and does not know where it is. It sounds...
Lookup - Google Sheets
Thanks this was fun. Evidently, there are less than 100 orders like mine and only two like mine in the state (different colors). Mine has been buillt and shipped but not delivered (June Order) but it looks like I may be one of the first to get a Hybrid, First Edition...
Good luck, mine was built on 2/16, shipped on 2/18 and my latest delivery update is for 3/13. Of course that is a Sunday and the dealer will not be open so I am planning for next week (Maybe St Patricks day) which would be 1 month after ship.
My dealer was able to look up my delivery window dates. Shifted from 3/3-3/9 to 3/7-3/13. It is off the train waiting for a truck, I have high hopes for 3/13.