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That’s what I did, too. My dealer was pretty useless through out the whole process and I ended up talking to Ford CS a lot.

My dealer had mine available the next day. Of course I got there and found out that they hadn’t installed any of the dealer options or done really anything to it besides peel off the plastic inside, run it through their car wash, and spray some tire shine on the tires. I had to go back the next...

I generally agree, the tailgate is easy for me to open and close. However, the reason I’m getting a tailgate assist is because I’ve got a little one that’s just starting to walk and I don’t want her to get her head or fingers smashed if the tailgate slips out of my hand. Otherwise, I’d probably...

My understanding is that the private offer certificates expire every three months and are then reissued if the truck hasn’t arrived.

Thank you!

Which model did you get? Amazon has a bunch of different listings and I want to make sure I get the best one.

Here’s Ford’s Dealer Complaint site: https://www.ford.com/support/how-tos/support-search-only/service/how-can-i-make-a-complaint-about-a-ford-dealer/. I keep it bookmarked for after I take possession of my truck.

I’m at 462. Mine finally finished building on 2/1 and is waiting to ship.

True. I’ve had a lot of difficulties with my current salesman. My original one left the dealership, she was on the ball and helpful. I often wonder if she got fed up with the other salespeople’s incompetence and left for greener pastures.

Yeah, the dealer definitely made the initial mistake, but I think FoMoCo is equally at fault because of how opaque the whole ordering process is for customers. I shouldn’t have to wait until my order gets scheduled to be able to check it for errors. *edit* Actually, it’s probability 75% on the...

Well, two weeks ago, Ford Customer Service told me that my dealer could still make this change as long as my build wasn’t in production. After two weeks of back and forth, I finally got a straight answer out of my dealer that the cutoff on making changes is between Scheduled-To-Week and...

Well, I’m sure this won’t come as a surprise, but my dealer messed up and didn’t add the Assist package. Since it’s scheduled, they are unable to make changes to it now. What a bunch of BS… If I’m lucky and it comes in February like Ford is saying, I’ll have waited 16 months for a truck that...

Crap… that’s what I was afraid of. I’ll call my dealer and see what they say. Even if they put it in wrong, it’s probably too late to change it since it’s scheduled.

Ok, thank you. I hope you are right, because after waiting for over a year for my truck it would suck if my dealer messed up and I didn’t get what I asked them to order.

*edit* In case someone wanders across this post, the TLDR of this is that my dealer forgot to add a package to my order. After some back and forth, customer service and my dealer confirmed that it is too late to make any changes to my order. However, you may find the following info interesting...

Thanks for the update!

I just visited my dealer and he showed me that my order is stuck on compatibility-unscheduled. He also put in an email with his Ford rep. Hopefully Ford gets back to you and him ASAP.

I bought a Tonneau cover when RealTruck had a rebate back in July and I had just received my VIN. I definitely regret it now that it looks like I’ll be rolling over to a ‘23. I’d say hold off on buying anything until your truck ships unless you’re 100% sure you’re going to wait for the truck...

I just messaged customer service and they say I’m showing as 12/19/22 now. Guess that means it will be a MY ‘23 for me. I’m not super happy about that, but as long as I can change my color and get the same functionality for approximately the same price I guess I’ll keep the order.

Just got moved to the week of 11/21. Hybrid Lariat Lux with trailer hitch, Touchlink lighting, full size spare, and wheel lock kit. Order placed on 10/25/21, confirmed on 10/29/21. Build weeks were 9/12, 9/26, 10/17, and 10/31. This is really sucking the excitement and anticipation right out...