- First Name
- Brad
- Joined
- Oct 30, 2021
- Threads
- 36
- Messages
- 362
- Reaction score
- 629
- Location
- Titusville, Fl
- Vehicle(s)
- 2015 Kia Forte
- Engine
- 2.5L Hybrid
- Thread starter
- #1
I had a thought this morning while waiting for the coffee to work its magic and reading our forums.
There are a few accounts here like @fordvideoguy and @Ford Motor Company that either represent Ford or at very least work there.
Now, we are a pretty friendly and reasonable bunch for the most part.
I thought having a thread where we could put suggestions that those folks, and anyone else who has any influence at Ford but chooses to fly under the radar, could read and perhaps send up the chain.
Could be things that make the buying experience better or the truck better.
My suggestions (at the moment) would be:
1) issue:
Some dealerships are adding in surprise fees and price adjustments on customer orders, on vehicles that the customer has (in most cases) waited months for. This is frustrating for the customer and bad for Fords public image.
Suggestion:
Create a standardized ordering process, where the dealership is required to provide a itemized purchase agreement with specs and pricing, signed by both parties, prior to ordering a vehicle. This would go a long way towards preventing the kind of last minute pricing changes that both Ford and our members have been concerned about.
Some dealers already do this, and most sources I have looked into highly suggest customers insist their dealer do this.
2) issue:
When ordering customers get an email confirmation of the order, then no contact until a VIN/build date email, which could be months. Once a VIN is issued its possible to track ones build online (great feature)
Suggestion:
Either add an email category of "nothing changed, still awaiting scheduling" to the weekly scheduling emails that go out, so at least customers are hearing something regularly.
Even better, add the ability to track that status online similar to the tracker that uses the VIN. The call center is able to see the order using order code and sales code, so the data is there. Just let customers see it.
3)
Issue:
The storage options on Maverick are pretty solid, and I'm quite happy with what I have seen. However in order to access the rear underseat storage any car seats in the rear have to be removed. Not an issue for everyone for sure, but a significant loss of storage for those with a car seat.
Suggestion:
An optional 60/40 split rear bench would allow someone with a single car seat to still access some of the under seat storage. Not sure how significant of a change that would be from a mounting/safety standpoint, but it would fit the "tons of storage you can customize to your needs" theme of Maverick.
There are a few accounts here like @fordvideoguy and @Ford Motor Company that either represent Ford or at very least work there.
Now, we are a pretty friendly and reasonable bunch for the most part.
I thought having a thread where we could put suggestions that those folks, and anyone else who has any influence at Ford but chooses to fly under the radar, could read and perhaps send up the chain.
Could be things that make the buying experience better or the truck better.
My suggestions (at the moment) would be:
1) issue:
Some dealerships are adding in surprise fees and price adjustments on customer orders, on vehicles that the customer has (in most cases) waited months for. This is frustrating for the customer and bad for Fords public image.
Suggestion:
Create a standardized ordering process, where the dealership is required to provide a itemized purchase agreement with specs and pricing, signed by both parties, prior to ordering a vehicle. This would go a long way towards preventing the kind of last minute pricing changes that both Ford and our members have been concerned about.
Some dealers already do this, and most sources I have looked into highly suggest customers insist their dealer do this.
2) issue:
When ordering customers get an email confirmation of the order, then no contact until a VIN/build date email, which could be months. Once a VIN is issued its possible to track ones build online (great feature)
Suggestion:
Either add an email category of "nothing changed, still awaiting scheduling" to the weekly scheduling emails that go out, so at least customers are hearing something regularly.
Even better, add the ability to track that status online similar to the tracker that uses the VIN. The call center is able to see the order using order code and sales code, so the data is there. Just let customers see it.
3)
Issue:
The storage options on Maverick are pretty solid, and I'm quite happy with what I have seen. However in order to access the rear underseat storage any car seats in the rear have to be removed. Not an issue for everyone for sure, but a significant loss of storage for those with a car seat.
Suggestion:
An optional 60/40 split rear bench would allow someone with a single car seat to still access some of the under seat storage. Not sure how significant of a change that would be from a mounting/safety standpoint, but it would fit the "tons of storage you can customize to your needs" theme of Maverick.
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