PSA if your Fordpass Rewards haven't appeared

[Portcqb]

Fordpass Rewards department escalated my ticket for missing new vehicle rewards and evidently they had another bug recently. My 30 days was last week no points ever came evidently they had a bug that the rewards automatically credited to maintenance contracts for some people. The issue with this is supposedly they can't fix it from Fordpass Rewards HQ and directed me to have the dealer refund the contract back to fordpass rewards which they are supposed to be aware of. My sales manager didn't seem to know anything about it but will look into it when he is in next. If you are past 30 days recently and haven't seen your rewards I would call them and have them check into it for you also 833-385-0516

Sponsored

 

[Edogg1]

Happened to me too, sales manager is “working on it”

 

[Portcqb]

Happened to me too, sales manager is “working on it”

Well at least we have each other for company feels less like a line from Ford CS now

 

[Portcqb]

I finally got mine fixed after continually bugging the salesman since the sales manager pawned it off on him. He had to have the service manager add them onto the account.

 

[Maverick1]

Happened to me also, still haven't gotten it yet. Supposedly working on it also. Been couple months already.

 

[Portcqb]

Happened to me also, still haven't gotten it yet. Supposedly working on it also. Been couple months already.

Yah like most things with dealers you really need to become the squeaky wheel for them to pay attention. They focus on sales and then they forget who you are after to leave.

 

[FriscoTXJoe]

I finally got mine fixed after continually bugging the salesman since the sales manager pawned it off on him. He had to have the service manager add them onto the account.

Moral of the story is don't depend on car sales departments to do anything once you have bought the car. Go right to the service department.

 

[Portcqb]

Moral of the story is don't depend on car sales departments to do anything once you have bought the car. Go right to the service department.

Yah for future incidents but Fordpass support said to go to the sales manager since he would have to refund them

Sponsored