Order Priority

[Deleted member 24480]

Just received my 4th email from FORD about my order being delayed because of "Supply Chain Challenges".
I have phone Ford Customer Relations (Melbourne, FL) 800-392 3673 once a week, since middle of March 2023.
That's when Customer Relations told me: "All parts to build my truck are in stock and the status of my truck is "Awaiting Scheduling".
However today, I found out about "Priority".
I phoned my sales person this morning and was told all orders from the dealership are Priority "10".
This afternoon, I discovered my dealer had assigned a priority "19" to my order.
Does anyone have a list or link that explains all about "priority"? Thanks.

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[Deleted member 24480]

Just found a detailed post "Ford Vehicle Ordering & Scheduling Process" from JVolpe Jul 20, 2021.

 

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Priority 10 is better than Priority 19 at the individual dealership. It only pertains to a dealership's particular orders, and no one else's outside of the dealership. So a priority 10 order will be looked at by Ford for scheduling first before a priority 19, so if the dealership only got one allocation for a Maverick in a given scheduling month, the priority 10 order will be scheduled first before the priority 19 order.

But of course constraints also matter too, so if the priority 10 order has some super constrained item, like mud flaps or roll-up tonneau cover at 3%, then it may get skipped for a priority 19 order that doesn't have the constraints.

But in general, it's best to have the lowest priority number possible, so ask your dealer to change your priority code to 10. At that point, then the order date and time matters I believe if the priority codes are the same.

 

[Deleted member 24480]

Thanks,
Will be at dealer 5/16.

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